Eligibility Worker I

The County of Santa Barbara Department of Social Services is accepting applications to fill current vacancies for Eligibility Worker I positions in Santa Maria.

POSITION: Under supervision, applies regulations and procedures to determine eligibility for public assistance programs and referrals for social services, utilizing automated eligibility systems and multiple computer applications in conjunction with several ancillary systems.

Most candidates selected will primarily be assigned to the County's Service Center in Santa Maria, performing caseload management and telephone support duties on banked public assistance caseloads, or assisting callers with food assistance and health care benefit eligibility determinations and enrollment.

PLEASE NOTE: This is an entry-level position within the Eligibility Worker series. Incumbents attend training sessions to learn regulations, work procedures, forms, and structured public contact techniques. The first year will fall under a probationary period, which will consist of program training and on the job training. Successful candidates will satisfactorily complete four months of training and two months of on the job training. If training is not satisfactorily completed, trainee will be released from County employment. Attendance is crucial during the training period; therefore, vacations will NOT be approved during this time.

The IDEAL CANDIDATE will possess :

• Active listening skills
• Strong verbal and written communication skills
• Calm composure
• Excellent customer service orientation skills
• Excellent organizational skills and ability to multi-task, set priorities and manage time effectively
• Experience working as a team player
• Ability to work and navigate between multiple computer applications simultaneously to perform daily tasks
• Ability to adapt to change
• Strong professional references
• Ability to meet rigid deadlines

MINIMUM QUALIFICATIONS:

• Equivalent to graduation from high school and one year of public contact experience (at 40 hours per week), performing duties in a customer service environment; OR ,
• Equivalent to graduation from high school and one year of office experience (at 40 hours per week), performing administrative duties; OR ,
• A combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.

College coursework may be substituted for the required experience on a year-for-year basis. Please upload a copy of your transcript to your application.

To apply and for additional information about the position, visit by 5pm on February 14, 2024.

Job Type: Full-time

Pay: $50,280.81 - $59,818.95 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Paid training
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Work Location: In person