Customer Service & Logistics Coordinator

Customer Service & Logistics Coordinator

San José, San José

Job Purpose

The Logistics Operations Coordinator supports the Customer Service Supervisor/Manager and, when applicable, the Logistics Analyst, in the execution of day-to-day activities related to Line of Business (LOB) operations and customer requirements.
This role serves as a key liaison between customers, vendors, and internal teams to ensure compliance with logistics procedures and the achievement of operational and customer service excellence.

Key Responsibilities

Operations

• Identify and address recurring internal process failures, redundancies, and inefficiencies.

• Utilize APLL systems to interpret, input, and resolve data discrepancies.

• Coordinate global operational requirements with customers and internal stakeholders.

• Maintain close collaboration with carriers, co-loaders, airfreight forwarders, contractors, warehouses, and internal operations teams to ensure smooth logistics flow.

• Establish and maintain effective logistics procedures and documentation.

• Coordinate shipments with carriers, shippers, consignees, and global origin teams.

• Ensure accurate cost accruals, billing, and revenue tracking.

• Monitor and report operational non-compliance issues to the Supervisor, Service Integrity, or Global Origin teams, as required.

Customer Service

• Execute daily operational activities according to established requirements and KPIs to achieve high levels of customer satisfaction.

• Respond promptly and professionally to customer inquiries and concerns.

• Prepare and communicate quotations to customers in line with company guidelines.

• Provide exceptional customer service and coordinate cargo movements across the supply chain.

• Prepare and analyze operational and customer reports to identify areas for improvement.

Experience & Qualifications

General Experience

• 1 to 3 years of hands-on experience in logistics, supply chain, import/export operations, or a related field.

• Proven ability to perform with minimal supervision in a fast-paced environment.

Managerial / Coordination Experience

• 4 to 6 months of experience coordinating the work of others or leading small-scale operational tasks.

Language Requirement

• English level: Minimum B2+ , ideally C1 (advanced).
  Candidates must be able to communicate fluently with global teams, customers, and partners in both written and spoken English.