Maintenance Service Manager (Luxury Lease Up)

Overview

Build Your Career With Related Management Company. A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher. At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development. We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

Explore careers at For details on our hiring policies and privacy practices, visit our Privacy Policy.

Responsibilities

Lead the Team That Keeps It All Running

We’re seeking an experienced, hands-on Service Maintenance Manager to oversee daily operations at a 283-unit luxury residential property in Santa Monica, CA. In this role, you’ll supervise the maintenance and janitorial team, oversee building operations, manage service quality, and ensure a high standard of resident satisfaction. If you’re a calm and confident leader who’s ready to take ownership of a building’s day-to-day experience, we want to hear from you.

What You’ll Do:

• Team Leadership & Training
  • Hire, train, coach, and supervise the maintenance and janitorial team
  • Lead daily huddles, safety meetings, and performance reviews
  • Build a team culture based on accountability, service, and professionalism
  • Mentor team members in both technical skills and resident service delivery
• Building Operations & Maintenance
  • Oversee all maintenance, repairs, and apartment turnovers
  • Manage preventive maintenance programs and janitorial schedules
  • Conduct regular walkthroughs to ensure compliance and cleanliness
  • Track KPIs, forecast inventory needs, and uphold asset and brand standards
• Emergency & On-Call Management
  • Coordinate 24/7 coverage for urgent issues and emergencies
  • Lead vendor communications during after-hours situations
  • Remain calm and solution-focused when responding to floods, outages, and escalated service needs
• Resident Experience & Service Follow-Up
  • Resolve escalated service requests with empathy and follow-through
  • Oversee move-in orientations and follow-up satisfaction surveys
  • Support the concierge and leasing teams in delivering a polished resident experience
• Vendor & Budget Oversight
  • Manage site budgets, approve emergency purchases, and monitor ongoing costs
  • Review vendor contracts, track performance, and recommend upgrades
  • Ensure all work meets safety, code, and quality expectations
• Site Administration & Documentation
  • Maintain payroll, scheduling, attendance, and training records
  • Ensure contractor compliance with building policies and standards
  • Develop systems to support onboarding, SOPs, and knowledge sharing
• Cross-Team Collaboration
  • Work closely with leasing, concierge, and lifestyle teams
  • Align on unit readiness, amenity cleanliness, and VIP service coordination
  • Represent the site during capital planning, project walkthroughs, and ownership meetings
• Special Projects & Strategic Support
  • Lead projects that improve building systems, service quality, or team operations
  • Act as the on-site leader in the absence of the General Manager
• Compensation
  • $85,000 - $120,000 / annually
  • With an annual bonus that is tied to performance

Qualifications

• 5+ years of leadership experience in residential property maintenance, with a strong record of managing teams effectively
• Experience in Class A luxury communities with 250+ units required
• Proven success in lease-up and new development environments , including unit acceptance and turnover coordination
• Deep understanding of new construction systems and the unique maintenance needs of high-end properties
• Proficient in using Building Management System (BMS) software for monitoring building operations and improving energy performance
• Exceptionally organized , with the ability to maintain detailed notes and task tracking across multiple platforms
• Skilled in staff scheduling and shift management to ensure optimal coverage and service delivery
• EPA or HVAC certification required
• Expert knowledge of HVAC, plumbing, electrical, appliances, carpentry, emergency systems, hardware, fitness equipment, and waste systems
• Committed to delivering five-star resident service , with a solution-first attitude
• Calm, composed, and dependable in fast-paced or emergencies
• A team player who values collaboration, trust, and shared success
• Dedicated to doing the right thing—always
• Passionate about fostering an inclusive, respectful, and welcoming community
• Able to lift to 50 lbs, and stand for extended periods

Benefits

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success – such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
• Mental health resources – such as counseling are available to our team members.
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!

LI-NG1 • LuxMaintenance