Slot Technician

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Summary

Troubleshoot slot machines and other gaming and non-gaming related equipment. Perform repairs to correct minor mechanical, electrical, and electronic failures.

Essential Duties and Responsibilities include the following:

• Properly diagnose faulty equipment. Attain a working knowledge of how to read and understand electronic schematics.
• Safely and effectively operate shop tools including hand tools, soldering equipment, and electronic test equipment including ohm, power supplies, etc.
• Maintain proper documentation on department repair logs, shift logs, PM logs, etc.
• Consistently use machine entry procedures to proactively identify or prevent future equipment problems.
• Complete machine moves and other projects as assigned.
• Respond to Floor calls in a timely manner (within 3 minutes).
• Gain a basic understanding of the parts ordering and stocking system.
• Maintain security of equipment records and funds.
• Follow policies and procedures as they relate to technical operations. Provide input on how policies and procedures may be streamlined to enhance performance or improve safety and security of equipment.
• Provide exceptional service to customers and employees when performing job duties and conduct oneself in a professional and businesslike manner to reflect Rolling Hills Casino's high standard of excellence.
• Use proper interpersonal skills when dealing with customers and employees.
• Share information with other departments to facilitate their successful performance.
• Assist in resolving customer complaints/disputes.
• Must learn, comprehend and comply with all company policies and procedures, MICS, Gaming Regulations and Title 31 requirements.
• Working hours are determined by 24-hour schedule and subject to change.
• Other duties may be assigned as needed.

Requirements

• Minimum 21 years of age

Supervisory Responsibilities

This job does not have supervisory responsibilities.

Education and/or Experience

High School Diploma or General Education Degree (GED) required and one to three months related experience and/or training; or equivalent combination of education and experience. Knowledge of slot machine functions is preferred. A strong electronical/mechanical background is preferred. Must have basic computer aptitude, demonstrate excellent interpersonal, problem solving, and customer service skills. Must show the ability to work under a team management approach. Must be willing to work any shift and weekends. The ability to speak a second language is a plus.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations

High security gaming license issued by the Paskenta Gaming Commission. Must obtain Title 31 certification as trained by Rolling Hills Casino.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is regularly exposed to tobacco smoke. The employee is occasionally exposed to moving mechanical parts; high, precarious places; and risk of electrical shock. The noise level in the work environment is usually loud.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Duties, responsibilities, requirements, and expectations that pertain to this job are subject to change as needed.