Returns/Order Entry Clerk
We are seeking a detail-oriented and organized RMA Clerk to join our dynamic team in Ontario, CA. In this role, you will play a crucial part in managing the Return Merchandise Authorization (RMA) process, ensuring smooth operations and exceptional service to our customers. If you thrive in a fast-paced environment and have a passion for problem-solving, we want to hear from you!
Responsibilities
- Process and manage RMA requests efficiently and accurately.
- Communicate with customers regarding the status of their returns and provide timely updates.
- Coordinate with various departments to ensure proper handling of returned merchandise.
- Maintain accurate records of RMA transactions and inventory levels.
- Assist in troubleshooting issues related to product returns and exchanges.
- Generate reports on RMA trends and provide insights for process improvements.
- Ensure compliance with company policies and procedures regarding returns.
Qualifications
- High school diploma or equivalent; additional education in business or related field is a plus.
- Proven experience in a clerical or administrative role, preferably in a warehouse or logistics environment.
- Strong attention to detail and excellent organizational skills.
- Effective communication skills, both written and verbal.
- Proficient in Microsoft Office Suite and experience with inventory management systems.
- Ability to work independently and as part of a team.
- Problem-solving skills and a customer-focused mindset.
You should be proficient in:
- Basic Computer Skills
Salary info:
$20 - $22 / hr
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