Disabled Veterans Outreach Program Specialist

Job Description and Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

Are you a United States Military Veteran? Do you have a passion for helping Veterans? The Employment Development Department (EDD) is looking for a highly motivated individual who is customer focused, creative, and enjoys working in a team environment. If you enjoy putting your communication, presentation, critical thinking, and problem-solving skills to use, this could be the position for you.

Under the supervision of Employment Program Manager I, the Employment Program Representative (EPR)-Disabled Veterans' Outreach Program (DVOP) Specialist assists veteran customers faced with significant barriers to employment through the delivery method of self-service, facilitated self-help, and staff-assisted intensive services. Promotes the programs and services offered by the Employment Development Department-Workforce Services (WS) Branch to job seekers, employers, workforce partners, and other community stakeholders. Provides employment services to veteran job seekers and recruitment assistance to employers following prescribed WS policies and procedures. Prepares and makes formal presentations regarding EDD-Workforce Services, benefits and features of CalJOBSSM to veterans, and engages audiences to utilize the America's Job Centers of California as a one-stop for employment and training services. Follow guidance under the Workforce Innovation and Opportunity Act (WIOA), Wagner-Peyser Act and primarily the Jobs for Veterans' State Grant (JVSG) funded activities. This position may require travel or be assigned to another office within the Cluster.

Position is located in Rancho Cucamonga, CA. The incumbent for this position must be willing and able to work at any of the three given AJCC's within the Rancho Cucamonga Cluster to include: San Bernardino, Rancho Cucamonga, and Victorville. Business hours are from 8:00 am to 5:00 pm, and candidate will be scheduled within these hours based on business needs.

To be considered for this job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin:

Per the Governor's Office of California, the Employment Development Department is considered an essential department. This position requires local in-person workload and may be eligible for telework under EDD's telework policy. This position's office follows the recommended safety guidance from the California Department of Public Health (CDPH) and the Center for Disease Control (CDC).

Position is located at: 9650 9th Street, Suite A,Rancho Cucamonga, CA 91730 ARU 039

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the .

Working Conditions

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Travel and occasional overnight travel is required. Some outdoor event attendance is required. Occasional evenings and Saturdays are required. EDD Workforce Services has temporarily adopted a hybrid schedule for employees who can effectively perform their essential work functions remotely. After an initial training period, this position will allow for some telework opportunities. To determine a hybrid schedule opportunity, employee must have a successful 4-month probationary rating measure. All telework schedules are temporary, based on current conditions, and will be re-evaluated as conditions change.

Special Requirements

Must be a Qualified Veteran or Eligible Spouse. Applicants must submit a completed and signed STD 678. Must be a qualified Veteran. Include a copy of your DD214, Certificate of Release or Discharge from Active Duty. Candidates must pass a background check.

It is strongly encouraged to apply through your CalCareer Account at .

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.
• Must provide a completed State Application (STD 678), DD214, and college transcripts and/or copy of diploma.

Examination/Assessment

To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

Employment Program Representative Bulletin

For more information about the State hiring process, click here . To watch tutorials on how to apply for a State job, click here .

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Customer Service Experience
• Time Management/Multi-tasking Skills
• Presentation Skills
• Problem Resolution Skills
• Adaptable/Flexible
• Team Player
• Self-Motivated
• Critical Thinking
• Works Independently
• Effective Writing Skills
• Case Management Experience is a plus
• Microsoft Office Suite

Benefits

Benefit information can be found on the CalHR website, , and the CalPERS website, .

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing.  The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ.

The Statement of Qualifications (SOQ) is required and must be submitted with your State Application (STD. 678). Applications received without an appropriate SOQ based on the instructions below may be rejected and may not receive further consideration, and may be excluded from the hiring process for being incomplete. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. Please note: resumes, letters, supplemental questionnaires, transcripts, degrees, your state application, cover letters, and other materials will not take place of the SOQ. Simply copying and pasting your resume will also not be accepted.

Your SOQ will be considered the first interview for this position. If your qualifications are competitive, you will be invited to a formal interview. When completing the SOQ, include all relevant experience, education, and training, as applicable, and explain all answers thoroughly. The SOQ must have both first and last name on the top left corner, and be no more than one (1) page in length. The SOQ is a narrative discussion of how your education, training, experience, and skills qualifies you for the position. The SOQ must specifically address the following questions in the order listed below and each response must be numbered to clearly indicate which question you are responding to:

1. Please describe the experience and specific qualifications you possess as they relate to the duties named in the duty statement.

2. Describe your experience developing and maintaining strong, collaborative partnerships and provide an example of how a partnership you developed contributed to the successful completion of a project.

3. Describe your experience managing multiple priorities and provide an example of how you were able to complete assignments with conflicting deadlines.

Write your responses carefully. Initial evaluation of each applicant will be based on the content of the answers and written communication skills demonstrated on their submitted SOQ.

Applicants who fail to follow these requirements or who do not provide responses to the specific questions in the order listed on their SOQ may be disqualified from the selection process.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Degree and/or School Transcripts
• Statement of Qualifications - A Statement of Qualifications (SOQ) is Required. Please see “Statement of Qualifications Requirements” section for more information about the SOQ.
• Other - A DD 214is required and must be included. Must be a qualified Veteran or eligible spouse.