Product Manager

Company Description

IDIQ is an award-winning company looking for talented individuals to join the team. We are passionate about fostering your unique skills, supporting your career goals and creating an exceptional work environment while providing outstanding solutions that our members trust.

IDIQ® is recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The IDIQ flagship brand is IdentityIQ® , offering real-time fraud alerts and credit report information to not only protect but also educate consumers. Popular IDIQ brands also include MyScoreIQ®for financial health and protection; Credit & Debt® , a credit and debt education-based membership platform; and IDIQ® Pre-Paid Legal Services℠ , a leading provider of voluntary employee benefits. As one of the fastest growing companies in the United States with consecutive spots on the prestigious Inc. 5000 list, we provide award-winning services and a positive work environment.

We offer generous benefits such as paid vacation time, paid volunteer leave, health insurance, employer-match 401(K) contributions, continuing training opportunities and more. We also provide our staff with unending free coffee, relaxation rooms, game rooms and company events.

We value innovative thinking, excellent communication skills, on-your-feet problem-solving and a penchant for team collaboration. In this role, you are an integral part of our company’s success, helping create innovative solutions that serve our members’ needs.

If you are looking to join a growing company and work among talented peers, we encourage you to apply today!

Job Description

IDIQ is seeking a highly motivated and driven Product Manager (PM) who will own one or more digital products or features within IDIQ’s consumer-focused portfolio. The PM is responsible for defining feature requirements, executing product development tasks, and supporting go-to-market efforts. The PM partners with cross-functional teams such as engineering, marketing, operations, and customer service to deliver customer-centric solutions that support business goals.

Key Responsibilities:

Market Research and Analysis:

• Conduct thorough market research, competitive analysis, and consumer behavior studies to discover the needs and wants of the consumers, identify trends and opportunities for growth and improvement.
• Use insights from research to inform product strategy, feature prioritization, and long-term roadmaps.

Product Development:

• Utilize analytics and performance data to assess product success, optimize features, and guide decision-making.
• Create product requirement documents that outline the requirements that align with the business goals of the organization.
• Collaborate with product leaders and internal teams to develop and update products that compete with market trends, keep the customers’ best interest at the forefront, and improve profitability.
• Lead product-oriented delivery team (POD): Lead cross-functional discovery meetings uniting stakeholders from marketing, sales, design, analytics, and technology to drive the entire product lifecycle, from requirements discovery to delivery and maintenance.
• Generate user flows and process maps: Visualize user-system interactions enhancing understanding of complex behavior and facilitating collaboration in the discovery process.
• Design wireframes and mockups: Collaborate with design to ensure alignment between stakeholders, design, and development teams, resulting in a user-friendly interface that meets visual and functional requirements.
• Author epics and user stories: Ensure clear understanding of feature requirements by capturing user needs, supporting rationale, and testable acceptance criteria that establish the definition of done.
• Create feature guides: Author guides for training and customer support, ensuring teams have detailed references for efficient onboarding and issue resolution.
• Prioritize and groom product backlog: Maximize product value by focusing development on highest-priority features, refining user stories, and maintaining an organized backlog.
• Plan sprint backlog: Ensure a clear and achievable set of sprint goals through user story prioritization and collaborative user story sizing.
• Lead daily stand-up meetings: Ensure efficient progress tracking, address roadblocks, maintain team alignment, and facilitate real-time collaboration.
• Showcase Sprint Work: Demo completed product increments to stakeholders, gather feedback, and validate alignment with user expectations and business objectives prior to final delivery and acceptance.
• Monitor product performance to ensure it operates as intended, delivering the promised customer value.
• Continuously improve the customer journey by mapping user experiences and identifying opportunities to enhance satisfaction and engagement.

Stakeholder Collaboration:

• Continuously engage with stakeholders across engineering, marketing, sales, and customer support to gather input, inform the roadmap, and align priorities with business goals.
• Effectively communicate product vision, updates, and results to senior leadership and stakeholders.

Vendor Management:

• Identify, evaluate, and manage relationships with third-party vendors and partners to deliver high-quality services and integrations.
• Negotiate contracts, monitor vendor performance, and ensure alignment with regulatory and business requirements.

Compliance and Security:

• Ensure the product complies with all regulatory, privacy, and security standards, building trust with consumers and stakeholders.

Additional duties

• Able to handle and maintain strict confidentiality of sensitive consumer information in compliance with applicable privacy and data protection regulations.
• Must follow all company policies and procedures regarding data privacy and protection and data loss prevention.
• Regular and predictable attendance is required.
• Performs other job-related duties and responsibilities as may be assigned from time to time.

Qualifications

• A college degree from an accredited four-year college or university in Business, Computer Science, or a related field.
• 7-10 years of product management experience. A strong focus on subscription-based consumer products and/or identity theft/credit protection solutions desired but not required.
• Demonstrated experience driving execution of complex roadmaps.
• Proven ability to optimize customer journeys and enhance user experiences through design thinking and analytics.
• Extensive experience in gathering stakeholder input and incorporating feedback into product strategy and priorities.
• Skilled in leveraging market research, data analytics, and performance metrics to drive product success.
• Experience in stakeholder and vendor management, including negotiation and performance monitoring.
• Familiarity with Agile and Lean methodologies; SAFe certification is a plus.
• Proficiency in tools such as Aha!, JIRA, and Confluence for product planning and execution.

Preferred Experience and Skill:

• Advanced problem-solving skills.
• Ability to envision and communicate the big picture in an inspiring way.
• Demonstrated ability to quickly and proficiently understand and absorb new information.
• Strong communication and cross-functional skills with the ability to engage, listen, and collaborate with internal departments and external stakeholders.
• Collaborative with the ability to structure mutually beneficial partnerships.
• Ability to multitask with a high volume of tasks.
• Flexibility to handle rapid and frequent change and interest in taking on new tasks.
• High level of organization skills, attention to detail, and ability to prioritize and time-manage across multiple deadlines.
• Thrive in a fast-paced environment and possess a high level of intellectual curiosity.

Additional Information

Position Details: This is a full-time salaried position (40+ hours/week).

Pay: The pay range for this position is a minimum of $130,000 to a maximum of $150,000 based on a full-time schedule. The actual compensation offer will carefully consider a wide range of factors including your skills, qualifications, experience, and location. This position is eligible for additional forms of compensation such as commissions or bonuses.

Benefits and Perks: IDIQ makes available comprehensive benefits including 100% employee medical options, 50% dental and vision (for employee only, dependent coverage available). Other benefits offered include paid time off, life insurance, short-term disability, long-term disability, and a 401k program with employer match. We work in a casual dress attire environment. Enjoy friendly competition with ping-pong tournaments, pool games, and more.

AAP/EEO Statement: Identity Intelligence Group, LLC dba IDIQ does not tolerate discrimination or harassment of employees or applicants. The Company makes employment decisions without regard to actual or perceived: race (including hair texture or protected hairstyles, e.g. braids, locks, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin (including language use restrictions), ancestry, citizenship, disability (mental and physical) including HIV and AIDS, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, family and medical leave status, domestic violence victim status, political affiliation, and any other status protected by federal, state, or local law.

Supervisory: No supervisory responsibilities.

Business Office Environment: This position operates in a professional office environment. Office environment can vary with noise levels and stress, from low to moderate.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly communicating and conversing with members/stakeholders/management and must be able to exchange accurate information appropriately. The employee frequently is required to remain in a stationary position, occasionally move about; and constantly operate a computer or other office equipment. The employee is regularly required to push, or otherwise move up to 10-30lbs of various equipment. Applications may include but are not limited to repetitive work operating a computer keyboard, mouse and headphones while primarily maintaining a stationary position and occasionally moving about at an assigned work desk area.