OPERATIONS DIRECTOR
- Oversees the day-to-day operation of the meal delivery program in compliance with policies and procedures.
- Collaborates with management to develop program, address service needs and issues, and maximize resources to ensure program and participant needs are being met.
- Collaborates with Eligibility Coordinator, Operations Manager and administrative personnel to assure efficient and accurate coordination of meal orders, participant changes, and route changes.
- Collaborates with Case Manager Supervisor and case managers regarding the status, service needs, wellness checks, and other concerns of participants to assure effective coordination of services.
- Collaborates with Director of Grant Development & Administration to assure efficient and accurate meal orders, accurate, timely and proper meal deliveries to participants and nutrition sites.
- Collaborates with Director of Grant Development & Administration, Community Café Operations Manager, and Café Coordinators to ensure food safety, sanitation, inspections and other dietetic requirements are being met.
- Supports Volunteer Services Manager with orientation, training and in-service training for paid and volunteer drivers and staff.
- Monitors and ensures compliance and procedures; resolves and improves compliance requirements through one-on-one training, group training and in-service training.
- Develops and maintains Policies and Procedures.
- Develops and supervises the performance of the assigned Volunteer Manager, Operations Manager, Eligibility Coordinator and staff.
- Oversees paid and volunteer drivers; interviews and recommends candidates for positions; trains, supervises, and evaluates performance of all direct reports.
- Reviews, approves and maintains program schedules, delivery routes, route inspections, time and temperature requirements, program supplies and equipment; identifies program issues to meet anticipated customer needs and compliance requirements.
- Manages and coordinates implementation of special activities to support participants.
- Ensures completion of records and reports and time sheets.
- Aids in management of department budget, including spend down of grant funds.
- Ensures daily driver assignments are filled and serves as back-up driver as necessary.
- Oversees activities at the Meal Distribution Facility including personnel, deliveries, meal handling procedures, safety, courier, and other responsibilities to ensure satisfactory completion.
- Oversees delivery sites and activities to ensure completion of responsibilities.
- Develops and supervises the performance of the Volunteer Manager in scheduling and supporting volunteers for meal delivery and other assignments.
- Leads and/or supports Volunteer Driver Training, In-service Training and other training as necessary.
- Advocates and fosters an atmosphere for the inclusion of volunteers in all program areas.
- Manages day-to-day volunteer service activities of assigned volunteers and supports related activities.
- Leads or supports the investigation of volunteer concerns, grievances and issues to successful resolution.
- Implements / supports formal / informal volunteer awards and recognition activities.
- Collaborates, develops, manages and evaluates volunteer efforts and activities.
- Supports maintenance of volunteers files and records.
- Assures communication and close working relations between staff and volunteers; meets with volunteers and staff to identify the type/level of volunteer resources needed.
- Ensures the completion of criminal history and DMV background checks as necessary.
- Demonstrates compliance with policies, procedures and standards.
- Supports and demonstrates compliance to Risk Management, Safety and Fleet Management policies and procedures; manages, monitors and supports maintenance of fleet vehicles.
- Ensures that paid and volunteer staff at all sites abide by risk management and safety policies and procedures.
- Monitors and ensures that proper food handling and sanitation procedures are followed in meal delivery.
- Represents and promotes MoW with volunteer service groups, civic and community groups, businesses and at public activities.
- Bachelor’s degree in a human service field and/or equivalent experience required.
- Three years or more of increasing responsibility in program operations and demonstrated leadership in a setting where volunteer service is valued and volunteer principles and practices drive program efforts.
- Knowledge of nutritional, social and health needs among older persons and their family caregivers; Knowledge of Older Americans Act programs preferable.
- Effective verbal and written English communication skills..
- Knowledge, training or experience in food safety.
- Knowledge of vehicle operation and maintenance requirements,
- Compliance with all Occupational Safety and Health Act (OSHA) regulations is required
- Flexibility and willingness to work evenings or weekends when needed. Availability for regular travel assignments within service area.
- Must pass a criminal background check and DMV record check. Must have valid California driver’s license and maintain driving record in good standing.
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