Technical Audit & Outreach Group Manager

Job Description and Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

The Employment Development Department's, Tax Branch's, Field Audit and Compliance Division is looking for an experienced, enterprising and adaptable person to fill a Tax Administrator (TA) I vacancy over the San Jose Area Audit Office's, Technical Audit and Outreach Group (TA&OG).

This is a great opportunity to take the next step in your State career!

Under the direction of the TA II, the TA I supervises, plans, organizes, and directs the efforts of the TA&OG staff engaged in responding to petitions and hearings, performing audits and reviews, and conducting educational and outreach events. Provides leadership over the customer service activities, general audit support to the Area Audit Office and audit lead development. Coaches and mentors staff to promote an atmosphere where creativity, leadership, and ingenuity flourish. Identifies performance problems early and formulates appropriate plans to improve the performance of the unit. Communicates job expectations and provides ongoing, constructive feedback.

The position is headquartered in San Jose, CA and may be eligible for telework under EDD's telework policy. California Government Code Section 14200 requires employees to reside in California to telecommute. Employees are required to report to their headquarters office, as needed. Travel expenses to and from the assigned headquarters are the responsibility of the employee.

Position located at 906 Ruff Drive, San Jose, Ca, 95110

Postion exist in Santa Clara County

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the .

Working Conditions

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

The incumbent is required to travel, which may include overnight and/or out of state; work out of the office and/or in an outstation setting which requires a higher level of independence and self-motivation.

Special Requirements

It is strongly encouraged to apply through your CalCareer Account at .

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.

• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.

• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.

• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment

To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

The Tax Administrator I is a Departmental Promotional exam for EDD employees only. The next Administration of the Tax Administrator I exam is tentatively scheduled for September 2026.

For more information about the State hiring process, click here . To watch tutorials on how to apply for a State job, click here .

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Strong leadership qualities.
• Excellent communication skills.
• Knowledge and experience of employment tax program.
• Knowledge of the California Unemployment Insurance Code.

Benefits

Benefit information can be found on the CalHR website, , and the CalPERS website, .

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is Required . The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ or an SOQ submitted without following instructions may not receive further consideration and may be excluded from the hiring process.

The SOQ should be typed using a standard, single spacing, 12 point font. It is not to exceed two pages in length while providing a thoughtful, detailed response to the prompt.

Be sure to label the SOQ with your name and Job Control # at the top of the page.

1) Based on the position statement, provide examples and describe what knowledge, skills, and experience that you possess will help you to be a successful Technical Assistant & Outreach Group (TAOG) manager.

2) As a TAOG Supervisor, you will be required to provide excellent leadership, effective communication, and good judgment. Describe a time when you have displayed those leadership qualities.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is Required. Please see “Statement of Qualifications Requirements” section for more information about the SOQ.