Process Unit Chief

Job Description and Duties

Why Join DHCS?

The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!

About this Role:

The Staff Services Manager I (SSM I) will serve as the Chief of the MEDS Process Unit and is responsible for providing management, oversight and direction to five Associate Governmental Program Analysts (AGPA’s) to ensure the accurate and timely completion of assignments and resolution of problems and issues associated with various Medi-Cal eligibility program areas, as well as, resolution of supervisory and/or managerial problems. The position requires strong interpersonal, analytical, oral and written communication skills; the ability to listen, observe and draw accurate conclusions; make thoughtful, collaborative and timely decisions which produce high quality results; propose workable solutions in a tactful, constructive manner; be flexible and the ability to interact with interdepartmental and cross-departmental partners. The SSM I should also possess strong supervisory and/or managerial abilities to succeed in a broad range of fiscal, management, staff services and related settings. In addition, the SSM I must conduct and/or review analytical studies and surveys; formulate procedures, policies, and program alternatives; make recommendations on a broad spectrum of administrative and program-related problems; review and analyze proposed legislation and advise management on its impact or potential impact; represent the State or the Department as assigned and do other related work.

Have questions and/or need assistance? Contact [email protected] , we are here to help walk you through the state hiring process!

NOTE: To be considered for this Job Opportunity, applicants must have permanent civil service status, be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. IF YOU DO NOT HAVE ELIGIBILITY, YOU MUST TAKE THE EXAM. Please visit the CalCareers website to take the exam for this classification. SSM I Exam Link

This position is eligible for telework. Please refer to the duty statement attached below and the “Telework Information” section on this Job Control for additional information.

You will find additional information about the job in the .

Working Conditions

This position offers a hybrid work schedule as outlined in the telework information section below; the amount of telework is based on the operational business needs. This position is currently eligible for telework up to three days per week and is required to report in person a minimum of two days per week. The amount of telework is at the discretion of the Department and is subject to change consistent with DHCS’ Telework Program and Government Code sections 14200 – 14203. Telework is available to California residents, and proof of residency may be required.

Special Requirements

Supplemental Application

The Supplemental Application (SA) serves as documentation of each candidate’s ability to present information clearly and concisely in writing. Resumes, cover letters, and pre-written SOQ's do not take the place of this. Please put your responses in a document that can be attached (uploaded) with your application documents. This is a required document, if the instructions are not followed and an SA is not submitted, you will not be considered for the position.

1. Describe your experience supervising staff through a technical or operational change. What was your role and what was the outcome?
2. Provide an example of how you resolved a complex eligibility or systems issue involving multiple stakeholders.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

The ideal candidate will possess experience supervising analytical staff in a public program setting, including assigning and reviewing work, evaluating performance, and providing staff development. The candidate should demonstrate knowledge of Medi-Cal eligibility policy and related systems such as MEDS and CalHEERS, with the ability to analyze and resolve complex eligibility and case management issues. Strong written and verbal communication skills are essential, including the ability to prepare clear and concise reports, policy guidance, and correspondence. The candidate should have experience working collaboratively with internal and external stakeholders, such as counties, system vendors, and other governmental entities, and be able to effectively represent the unit in meetings and workgroups. The ability to manage competing priorities, exercise sound judgment, and perform high-level analysis under tight deadlines is critical to success in this role.

Benefits

DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:

• Continuous and ongoing training

• Diversity, Equity, and Inclusion program activities

• Employee Assistance Program (EAP)

Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:

• Medical, including health, dental, and vision insurance

• Paid Holidays and vacation/leave

• Defined retirement program

• Savings Plus Program (401(k), 457)

• Medical/Dependent Care Reimbursement Accounts

Benefit information can be found on the CalHR website and the CalPERS website.

DHCS 2023-2027 Strategic Plan provides more information about our commitment to serving Californians and organizational excellence.

We need your help! Please let us know how you heard about our position by taking this brief optional survey: SurveyMonkey Link
This survey is not required to be considered for this position.

Telework Information

This position is currently eligible for telework up to three days per week and is required to report in person a minimum of two days per week. The amount of telework is at the discretion of the Department and is subject to change consistent with DHCS’ Telework Program and Government Code sections 14200 – 14203. Telework is available to California residents, and proof of residency may be required.

Business travel may be required, and reimbursement considers an employee’s designated office and residence subject to regulations and bargaining unit contract provisions. All commute expenses to the reporting location will be the responsibility of the selected candidate.

The DHCS office location for this position is: 1501 Capitol Avenue, Sacramento, CA 95814

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Supplemental Application -

  Please see the "Special Requirements" section of this advertisement for instructions.