Human Resources Training and Engagement Manager - Hilton Anaheim

Join the Hilton Anaheim team as our next Human Resources Training and Engagement Manager!

Nestled in the heart of Orange County and just steps from the world-famous Disneyland Resort, Hilton Anaheim offers more than a job, it’s a chance to be part of an award-winning culture. Our team enjoys a welcoming work environment, a best-in-class benefits package, career growth opportunities, complimentary meals during shifts, and exclusive Hilton room discounts for you and your family through our Go Hilton Travel Program.

Discover why Hilton was ranked #1 Best Company to Work For in the U.S. by Fortune and Great Place to Work!

The ideal candidate will possess the following experience, knowledge, and skills:

• Bilingual in English and Spanish (able to write, speak, and translate fluently in Spanish) is essential for the role.
• Must have at least two (2) years of human resource management experience.
• Three years of learning and development/facilitation experience is required.
• Intermediate to advanced working knowledge of the Microsoft Suite including Outlook, Word, PowerPoint, and Excel.
• Previous hotel and union experience is preferred.

Pay range $75,000 to $95,000 per year

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Medical Insurance Coverage – for you and your family
• Vision, Dental, Life and Disability Insurance
• Mental Health Resources
• Sick Pay – Paid Time Off, 1 hour accrued after 40 hours worked
• Vacation – Paid Time Off, 40 hours awarded after first year of employment
• Go Hilton travel discount program: 110 nights of discounted travel per calendar year
• 401(k) plan
• Complimentary parking for management
• Employee Stock Purchasing Program
• Access to your pay when you need it through DailyPay
• Complimentary Duty Meals served in our Team Member Restaurant
• Employee Assistance Program
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

What will I be doing?

As a Training & Team Member Relations Manager, you would be responsible for overseeing and managing training initiatives and related programming in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Develop, plan, coordinate and implement training programs in accordance with current standards including, but not limited to, harassment-free workplace, diversity, new team member orientation, departmental training, communication, leadership, service and train-the-trainer training.
• Lead Quality initiatives through analyzing trends for improvement and plan and conduct meetings with department managers, trainers and team members to review performance, and develop action plans, specific training needs, and initiatives to recognize achievement

• Review, analyze and assess hotel training needs, initiatives and programs to meet hotel objectives and KPI’s through development of, or research of training solutions and make recommendations to address specific hotel needs.

• Organize and execute all team member meetings to drive awareness and engagement
• Plan and conduct meetings with department managers, trainers and team members to review performance trends, to develop action plans and to recognize achievement
• Track, input, maintain and audit all individual team member training records utilizing designated systems and programs
• Oversee and monitor all departmental training programs including, but not limited to alcohol awareness, food safety, job skills checklist, educational assistance, etc.
• Develop and distribute the annual training calendar, compile and distribute periodic reports and measurements related to training activity and return on investment.
• Ensuring adherence of California guidance, develop and manage leadership development education that is aligned with CA Wage/Hour, California Paid Sick Leave, ADA awareness/compliance, Leave of Absence for effective management
• Establish and maintain companywide annual compliance training to remain in line with budget, and forecasting
• Lead and educate leaders on engagement and recognition opportunities, to ensure an engaged workforce resulting in high performing Global Team Member Survey Results
• Manage the annual performance management process for Exempt and Non-Exempt Non-Union team members
• Ensure Hilton’s Brand Personality committee is achieving guest, team member, and community expectations
• Develops, coordinates, implements and measures corporate and hotel-specific team member relations and training programs and initiatives to ensure positive team member morale and performance and a well-trained, quality service-oriented staff, covering all shifts, inclusive of 3rd shift (overnight).
• Develops action plans, organizes, coordinates and disseminates information on various functions/activities of the Employee Relations program, including the team member awards program.
• Manage team member relations programs, activities and initiatives to include, but not limited to, picnics, holiday functions, health fairs, award banquets, and special events

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!