Principal Product Manager - Services

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

We are seeking talented individuals who can take concept to launch of service offering , execution focused and comfortable executive communication. The individual should be able to show cross functional leadership and drive data based decisions.

Your Impact

• Build and launch profitable service offers for post-sales functions (Customer Support , Professional Services and Customer Success) to drive product adoption, customer success and value realization
• Create a business cases for designing & deploying AI post-sales solutions, developing our partner ecosystem and transforming our portfolio that includes assess business viability of services - market opportunity, competitive analysis, formulate pricing strategy
• Drive concept to launch of service offers, get leadership buy-in, lead and influence cross-functional stakeholders (Product, Engineering, IT, Sales, Operations, GTM, marketing, legal, etc) to drive new service introduction
• Perform service updates based on internal and external feedback
• Drive continuous improvements with data-oriented approach, defining and tracking success metrics
• Drive transformative change within the organization, wearing multiple hats (strategy development, product & program management, execution) to do what it takes to “move the needle”
• Marketing support and sales enablement: partner with product marketing to develop customer facing and internal collaterals. Support sales enablement by communicating the value proposition of your services
• Work with product teams to understand product roadmap and offer impacts from product releases and drive service offer updates accordingly

Qualifications

Your Experience

• 5-8 years of product management experience in support services, professional services, customer success or software.

• Strong communication skills suited for written or verbal presentations at different levels of the organization; influence people around a vision with both local and remote teams

• Proven relationship-building and influential leadership skills

• A proactive self-starter who excels in fast-paced, high-growth environments

• Deep knowledge of customer needs, competition, and market trends

• Ability to create service offer strategy and plan based market analysis and customer needs •

• Ability to plan, organize, mediate, and establish priorities to achieve results. Self-motivated, results-focused, well-organized; able to successfully manage multiple priorities and bold business goals

• Great teammate, willing to passionately roll up their sleeves and work cross-functionally to get things done

• Experience in project management and overseeing large-scale transformations

• Ability to learn new concepts and technologies fast

• Expertise in the SaaS and/or Enterprise software industry is preferred. Hands-on design & execution of AI solutions, Professional Services & Customer Success is a plus.

• MBA preferred.

Additional Information

The Team

Our Strategy and Business Operations is a focused team that works on our most critical business challenges to drive and support our industry-leading growth. Your efforts will directly impact the overall strategy and success of a world-leading cybersecurity business. You will collaborate on complex business and technology problems that are top-of-mind for our executives.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $0 - $0/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here .

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected] .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.