Quality Assurance Supervisor

A collective energy and ambition. A place where you can make a real difference.

We’re a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.

ABOUT THE OPPORTUNITY

Quality Assurance Supervisor

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Salary Range: $106,400 – $159,500

Come join our Victorville, CA facility where we manufacture and distribute products such as A&H Laundry Detergent and A&H Cat Litter.

Role Summary

The Quality Assurance Supervisor is responsible for ensuring that all assigned areas of the site Quality Management System (QMS) consistently meet established requirements. This role plays a critical part in the success of our QMS and requires a hands-on approach, working closely with cross-functional teams to manage key programs and drive continuous improvement efforts.

Duties And Responsibilities

• Manage and develop Quality team personnel, including hiring, oversight, guidance, and development support.
• Support development of goals for direct reports and provide routine feedback through formal and informal channels.
• Assign daily and long-term job functions and projects to team members.
• Ensure daily records are complete, accurate, and approved for finished product positive release. Track error rates, assist cross-functional teams with root cause analysis, and identify/implement process improvements.
• Manage the site document control program to ensure active documents (SOPs, JWIs, OLPs, etc.) are current and accessible. Monitor production areas for obsolete documentation.
• Support communication of packaging defects to vendors, Shift Managers, and Operators, ensuring corrective action follow-up. May include coordination with corporate teams.
• Lead cross-functional coordination of raw material and finished product holds, including network hold alerts. Create and manage rework/reinspection protocols, including supervision, tracking, and training.
• Support the Quality Manager with audit scheduling and cross-functional team readiness.
• Ensure routine and specialized line audits and inspection activities are completed and documented correctly. Provide training support, maintain sample standards, and assist with test equipment.
• Assist the Quality Manager with QMR report preparation, meeting coordination, record keeping, and CAPA follow-up.
• Provide general project support and department backup as assigned.
• Oversee all aspects of the Pest Control program.
• Compile data for weekly, monthly, and KPI reports for the plant Management team.
• Assist the plant Quality Engineer with data gathering and statistical and capability analyses as needed.
• Review PTR documents with Corporate R&D and plant personnel prior to execution. Coordinate PTRs for new products or product changes (e.g., batch recipes, corrugate, bottles).
• Lead the site Change Control program and ensure timely communication and execution of Quality requirements.
• Collaborate with all plant departments to ensure timely disposition or rework of finished goods.
• Ensure all quarantined or non-conforming product is properly labeled and contained through final disposition.
• Coordinate concession report creation and routing with site teams, R&D, Corporate Quality, and other stakeholders. Ensure release criteria are executed successfully.
• Partner with the site QE to ensure all TT documentation is complete and properly reviewed/approved.
• Ensure the Quality team adheres to safe chemical handling practices and proper PPE usage.
• Set a positive example for peers and team members.
• Serve as backup to the Quality Manager when needed.
• Maintain regular and predictable attendance.
• Perform other duties as assigned.
• Oversee administration of the Agile system.
• Review and approve ordering of supplies and services.
• Review monthly budget for spending.
• Participate in and support Lean activities.

Minimum Education, Training, And Experience Requirements

• Bachelor’s degree in Math, Science, or a related field.
• Five years of related quality experience in a manufacturing environment.
• Supervisory experience, or at least three years of experience leading projects and/or coordinating the work of others.

Preferred Education, Training, And Experience

• Experience in a lab environment with general knowledge of test equipment for chemical and packaging applications.
• General understanding of ISO-based Quality Management Systems.

Knowledge, Skills, And Abilities

• Strong oral and written communication skills.
• Excellent organizational and time management abilities.
• Proficiency in Microsoft Word, Excel, and Access.
• Ability to effectively interact with employees at all levels.
• Ability to work under pressure for extended periods while maintaining results.
• Demonstrated experience in quality manufacturing environments.
• Experience with CI/LEAN programs preferred.
• Ability to prioritize and adapt in a fast-paced environment.
• Strong leadership, team-building, coaching, and mentoring skills.

WORKING CONDITIONS

Work is performed in a fast-paced environment with frequent changes in workload and schedule. Work is primarily conducted indoors.

Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.

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