Automotive Service Advisor
- Greet customers warmly and professionally upon arrival.
- Listen to customer concerns, gather detailed information about vehicle issues, and record their requests.
- Provide clear and accurate explanations of vehicle conditions, repair options, and cost estimates.
- Create detailed service orders and relay customer concerns to technicians.
- Maintain regular communication with technicians to track progress and update customers on repair timelines.
- Ensure all services align with manufacturer recommendations, warranty guidelines, and dealership standards.
- Advise customers on recommended maintenance services to enhance vehicle safety and performance.
- Present promotions, dealership services, and special offers to customers.
- Accurately document repair orders, customer interactions, and vehicle service history in the dealership's management system.
- Monitor and manage appointments, ensuring smooth workflow within the service department.
- Conduct follow-ups with customers to confirm their satisfaction with completed services.
- Collaborate with the service team to resolve any customer complaints effectively.
- High school diploma or equivalent; associate’s degree or vocational training in automotive services is a plus.
- Previous experience as a service writer, advisor, or in a customer-facing automotive role.
- Strong understanding of automotive systems and repair terminology.
- Excellent communication, organizational, and multitasking skills.
- Proficiency with dealership management systems and basic computer software.
- Valid driver’s license with a clean driving record.
- Ability to stand, walk, and move within the service department for extended periods.
- Capability to lift up to 20 pounds occasionally.
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