Information Technology Specialist I

Job Description and Duties

Please note, the Water Boards do not participate in E-Verify.

Are you looking for an exciting and fulfilling career in IT? Do you enjoy a fast-paced career solving problems and helping others? If so, then this is the position for you! Apply today and join our IT team!

The State Water Resources Control Board’s Division of Information Technology has an opening for an Information Technology Specialist I in the Central IT Support Unit. The position is located at 11020 Sun Center Drive, #200, Rancho Cordova, CA 95670-6114. Our office is located in a business park with ample free parking.

Duties: The Information Technology Specialist I provides customer service and technical support for Central IT Services, following established procedures in Business Technology Management, Client Services, and System Engineering. Duties include installing and repairing hardware and peripherals; managing user accounts and inventory; resolving incidents; ensuring compliance with security policies; deploying and maintaining desktop products; configuring software; supporting network and server hardware; monitoring systems; and troubleshooting issues.

This role delivers timely IT services to the Central Valley, Central Coast, and Lahontan Regional Water Quality Control Boards, including configuration and maintenance of workstations, printers, laptops, and other assigned technology. Staff based in the Central Valley Regional Board office primarily assist offices in Rancho Cordova, Fresno, Redding, South Lake Tahoe, and San Luis Obispo, but may support other regional offices as needed. The incumbent may work outside normal hours and travel statewide to provide support, attend meetings and training, and collaborate on projects. Work is performed independently and collaboratively to ensure secure, reliable, and efficient IT operations in accordance with departmental policies.

The applicants can review the Duty Statement attached.

Additional information:

Candidates must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and the ability to perform the assigned duties of the class.

If the position requires driving, you must possess a current and valid driver’s license. Please Do Not include full Social Security Number, method of eligibility, and LEAP information in your application package.

Please let us know how you heard about this position by taking this brief survey: .

You will find additional information about the job in the .

Working Conditions

Positions at the Water Boards may be eligible for telework with in-person attendance based on the operational needs of the position and might be expected to comply with after July 1, 2026.

In accordance with the Statewide Telework Policy and GC 14200, the successful candidate must reside in California upon appointment. Proof of residency may be required.

Salary Information - CalHR salary rules allow appointment at the entrance rate (Cal. Code Regs., tit. 2, § 599.673) of a classification. For classes with alternate ranges, placement is based on education/experience. E mployees appointed to the Attorney or Water Resource Control Engineer classification will receive Recruitment Higher Above Minimum (HAM) rate in accordance with the approved

In addition, note: Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee’s monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period in accordance with the applicable The salary range(s) included on this job posting do not reflect the reduction in pay.

Special Requirements

In order to be considered for this position, you must include the following:

• RPA# 26-280-XXX in the “Examination or Job Title(s)” section of the State application when submitting a hardcopy application.

• Photocopies of degree and official transcripts (if needed to establish eligibility)

Must have Information Technology Specialist I list, transfer, or reinstatement eligibility and be reachable on the certification list. Here is the link to the exam:

An applicant with a college degree obtained outside the United States that does meet accreditation standards must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due during final minimum qualification evaluation of candidate(s). A link of accepted evaluation agencies can be found here: .

Electronic submittal of applications and attachments through jobs.ca.gov is preferred. Emailed or faxed applications will not be accepted. You are required to complete employment history on the application form (STD. 678), including work experience, dates, hours worked, contact names and phone numbers of supervisors on the state application. Applicants who fail to submit a completed STD. 678 may be disqualified.

In the hiring interview, the panel will consider education, experience, personal development, personal traits and fitness for the job. In appraising experience, more weight may be given to the breadth of pertinent experience and evidence of the candidate's ability to accept and fulfill increasing responsibilities than to the length of his/her experience. For additional information, you may refer to the class specification.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Demonstrated experience in and/or knowledge of providing customer service to customers, stakeholders, and employees.
• Ability to communicate effectively both verbally and in writing with all levels of staff, stakeholders, business partners, and executive management.
• Willingness to travel to remote locations to provide on-site support.
• Three or more years of experience with and/or knowledge of providing desktop support experience in a business environment.
• Experience with and/or knowledge of administering and supporting Local Area Networks (LANs).
• Experience and/or knowledge administrating Windows based environment including M365, and Active Directory.
• Experience and/or knowledge of participating in or leading IT infrastructure or technology implementation projects.
• Experience with and/or knowledge of creating and maintaining technical documentation, procedures, and user guides.
• Experience with and/or knowledge of endpoint management and software deployment tools including ManageEngine, Microsoft Endpoint Configuration Manager, and Microsoft Intune.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Water Board employees may be eligible for benefits. Health benefits and leave programs are available for most permanent, full-time employees, and some permanent, part-time employees. Benefit eligibility may depend on length of service and may be subject to collective bargaining agreements negotiated between the State of California and employee organizations that define wages, hours, and terms and conditions of employment. and

Statement of Qualifications

A Statement of Qualifications (SOQ) must be submitted along with the State Application and serves as documentation of candidate’s ability to present information clearly and concisely in writing. It should be typed, no more than two (2) pages in length, using Arial,12 point font , and normal margins.

1. Describe an IT project that you led or played a significant role in implementing. Include the project’s objectives, your responsibilities, challenges encountered, and the outcome.

2. Describe your experience using endpoint management platforms to manage enterprise devices. Include your experience with software deployment, patch management, configuration management, security policies, and reporting. How have you leveraged these tools to support organizational goals and reduce risk?

Applications received without the SOQ addressed as stated will not be considered.

Note: Resumes, letters, and other materials will not be evaluated or considered as a response to the SOQ.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Please see below for specific requirements.
  
  • For guidance on writing effective SOQs, visit: Work4CA: How to Write a Statement of Qualifications . Artificial Intelligence (AI) tools can be useful in the development of written responses; however, it is important to use these tools responsibly and ethically. Failure to comply may result in disqualification.