Retail Support

RETAIL SUPPORT

General Summary

As a Retail Support, you will be responsible for promoting sales growth amongst all sales associates and store. In addition, you will ensure tasks are completed as well as contributing to a vibrant culture based on customer trust, respect, integrity, continuous learning and fun. You will ensure that all operations in the store are occurring as expected. You have a strong attention to detail and are an expert in processes, identifying opportunities for improvement and communicating barriers to the manager. You are flexible while working in an uncertain environment and can effectively prioritize multiple tasks. Most importantly, you enjoy learning, love to delight our customers and contribute to a strong team culture in the store.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for opening and closing store procedures
• Assists with internal, external, front and back end operations
• Uphold all company policies, standards, and procedures
• Responsible for performing SM duties in their absence
• Supervise, train, coach and develop all associates (i.e conduct mock sales and training, participate and host staff meetings scheduled for the store, Encourage services, promotions and events provided by our company)
• Maintain individual sales goals Assist sales associates and store in achieving sales growth and sharing sales tactics
• Create fluidity within store departments (i.e. inventory, front desk and back of house)
• Maintain an awareness of all product information, merchandise promotions and advertisements and test products
• Understand and execute the customer journey
• Familiarize yourself with all marketing material
• Adhere to all company policies, procedures and practices, including signing, pricing, and loss prevention
• Communicate merchandise needs, pricing/ product concerns, team concerns, and operational setbacks/feedback to management daily
• Accommodate all customers by providing outstanding customer service
• Assist with the creation, revision and modifications of existing and new SOPs
• Assist with unloading shipment and store projects
• Receive products during deliveries and ensure state requirements are met
• Process invoices into POS system (i.e received product, label, tag, stock and merchandise received goods)
• Troubleshoots daily close out and shift sales analysis
• Assist with data capture including marketing sources, emails & loyalty sign ups
• Anticipate problems and develop effective approaches for solving them
• Respond to requests for information or assistance by upper management in a timely manner
• Prepare and transmit daily bookkeeping, invoicing and data as required
• Disseminate information equally and completely to upper management

Minimum Job Qualifications

• Stellar leadership and customer service skills
• Patience and ability to remain calm in stressful situations
• Ability to accept criticism and work well under pressure
• Ability to work well with others
• Enjoy working with other people
• Ability to work with the equipment, tools and materials listed in the retail and sales support job description
• Ability to perform the mental/physical functions listed in the job description
• Ability to substitute for the Operations Team if they are unavailable (i.e. vacation)
• Ability to work alone whenever necessary

Employee Conduct

• Recommends disciplinary action.
• This is a non-union position.
• The sales support member oversees the store at all levels. The Sales Support member must have excellent communication and leadership abilities. Additionally, they must be a “people” person who is helpful, cheerful, and has a positive attitude. All support members must pay respect to the company and be committed to a great work ethic, supervise, motivate and lead others by being a role model.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Continually able to reach overhead, bend, squat, kneel, and carry product, necessary for customer service, inventory restock, and store merchandising.
• Ability to carry boxes, products, and other necessary store related items.
• Ability to regularly perform store maintenance items: sweep, mop, vacuum, empty trash, maintain all areas of business including back stockroom, employee lunchroom, restrooms.
• Ability to safely lift boxes up to 55 lbs.
• Comfortable climbing ladders.

Expected hours of work

• This is a full-time position.
• Open availability is a MUST
• Weekend, nights and holidays are expected to be worked.
• Typical work days and hours are between Monday through Sunday, 12:00 a.m. to 11:59 pm.
• Regularly travel a certain distance from your place of residence to your place of work.
• Occasional overnight shifts may be required.
• Schedules are not set and subject to change.

Customer Service

• Ensure excellent experience for every guest by providing unmatched customer service, starting with: sincerely welcoming every guest in a timely fashion, maintaining outstanding standards in words, actions and all visual presentations beginning in the parking lot and continuing all the way into our facility, followed by personal appearance.

• Demonstrate and share solid product knowledge in order to accommodate every customer to the best of our ability.

• Perform all sales associate duties - see sales associate job description below.

• Instill in associates the importance of customer service as outlined in the retail philosophy “ our stores are a place where the word ‘no’ does not exist ”

• Empower co-workers to use the best judgment in all customer service matters.

• Promote and monitor quality service among co-workers through training and acting as a positive role model.

• Initiate seamless customer service by making every effort to find merchandise for customers if the item is not in stock.

• Be personally available to all customers to communicate and identify their needs and address their questions and concerns.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Any other reasonable request by management is expected to be completed.