Complaint Investigations Tech

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Entry Level Lab Technician in the Complaint Investigations Lab.

The Technician will be responsible for: Unpacking boxes safely and sorting the returned products accordingly by product lines. Investigating returned products in order to resolve customer complaints regarding their blood glucose meters, strips & sensors. The Technician will document complaint investigations in the Complaint Handling System. The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.

• Experience in Medical Device / Biotech Industry is preferred.
• Knowledge of Electronic Troubleshooting is preferred.
• Ability to work in a team setting is a plus.
• Fast learner and ability to follow written work instructions of SOP's is preferred.
• Good documentation skills are a must.
• Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.
• Ability to focus while performing repetitive and routine investigations is a must.
• Great fit for workers with Manufacturing, Inspection, and Assembly experience.
• Minimum education required is H.S. Diploma or equivalent (such as GED).
• An Associates (Two year) degree in Electrical Engineering or other Science is a great fit for this job.
• Recent college graduates with a Bachelor's degree in Engineering or other subject may be considered; but please note that candidates with a bachelor's degree are not an ideal fit for this entry level position.

Job Type: Contract

Salary: $27.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift

Work setting:

• Assembly line
• Manufacturing facility

Education:

• High school or equivalent (Required)

Experience:

• Manufacturing: 2 years (Required)
• Multi-meters: 2 years (Required)
• Oscilloscopes: 2 years (Required)
• Electronic Troubleshooting: 2 years (Required)
• Inspection and Assembly: 2 years (Required)

Work Location: On the road