Junior IT Helpdesk

Monarch Tractor
California
Brief Description

Who is Monarch Tractor?

Monarch Tractor has created the world’s first fully electric, driver-optional, smart tractor committed to elevating farming practices to enable clean, efficient, and economically viable solutions for farmers today and in the future. Monarch provides a platform for farmers to make the transition to productive, precise, profitable and sustainable farming practices. As we seek to revolutionize the farming industry and accelerate the future of clean farming, we approach every problem with a farmer-first mentality to create electric, autonomous, and intelligent solutions. Our team is made up of engineers, farmers, and industry experts who have committed themselves to building the future of agriculture. We believe the best solutions always come from collaboration amongst diverse perspectives and backgrounds.

What does the job entail? (Responsibilities)

  • o Assist in troubleshooting and resolving hardware and software issues
  • Support the IT team in maintaining and monitoring network systems
  • Help in the installation and configuration of computer systems
  • Participate in IT projects and contribute to team objectives
  • Document technical processes and update support manuals
  • Provide technical support to end-users via email, phone, or in-person
  • Learn and adhere to company IT policies and security measures

What kind of person are we looking for? (Culture Fit, Personality Traits, Requirements)

  • Qualifications
    • Bachelor’s in Computer Science / Information Technology.
Skills

  • Must have
  • Basic understanding of operating systems like Windows, Linux, and macOS.
  • Fundamental knowledge of computer hardware and software troubleshooting.
  • Familiarity with networking devices and concepts such as routers, switches, IP configuration, etc.
  • Working knowledge of Microsoft Office tools and email clients.
  • Awareness of basic Cybersecurity principles.
  • Good problem-solving and analytical thinking skills.
  • Excellent communication and interpersonal abilities.
  • Willingness to learn and take on new challenges.
  • Team player with a proactive attitude.
  • Knowledge on Cloud computing like AWS / Azure are preferred.
  • Good to have
    • Basic Programming languages (Java, C++),
    • Knowledge on Database management system like SQL DB , Oracle DB etc
    • Batch & Shell scripting knowledge.
Physical Requirements

  • Sitting or Standing 50%
  • Carrying or Lifting up to 20pds
  • Environment
  • Climbing
  • Pulling / Pushing
  • Grasping / Reaching
  • Stooping and Crouching
  • Crawling

What do we offer?

  • Competitive Salary + Equity ($60,000 to $70,000)
  • Catered Lunch / Snacks at HQ
  • Electronics Allowance
  • Health, Dental, Vision, Insurance Benefits

This is not a remote position.

The ideal candidate is excited about working in-person with peers in Livermore. We bounce ideas off of each other and strive to achieve maximum collaboration. We want someone who’s excited to be part of the collaborative culture and contribute to that energy.

Diversity

Monarch Tractor is an equal opportunity employer and makes employment decisions based on merit. Monarch Tractor policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.

What Personal Information We Collect?

Professional, employment-related, or schooling information. Current or past job history, performance evaluations, and educational background, including grades and transcripts.

How We Use Your Information?

For professional, internal analysis, or employment-related purposes, including job applications.
Posted 2025-08-07

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