Claims Adjuster
- Successfully complete all assigned claims training programs in a classroom setting
- Engage actively in learning sessions, demonstrating a clear understanding of the material covered.
- Investigate automobile claims thoroughly to gather relevant information;
- Evaluate claims to determine their validity and potential payout based on policy terms and conditions.
- Resolve automobile claims efficiently and in a timely manner, ensuring customer satisfaction
- Ensure ongoing adjudication of claims within company standards, industry best practices and all state and federal regulations;
- Stay updated on changes in regulations and company policies
- Document all investigations, evaluations, recommendations, and action plans accurately
- Maintain detailed and organized records in the claims management system
- Produce grammatically correct and clearly written correspondence including letters, memos, reports and claim file documentation;
- Communicate effectively with claimants, policyholders, and other stakeholders through written and verbal means
- Regular and predictable punctuality and attendance;
- Perform other duties as necessary to support the claims department and organizational goals
- A 4 year college degree or at least 1 year industry experience;
- Must have strong communication skills;
- Must have strong written communication skills;
- Must be able to multi-task;
- Must be able to pass a background check;
- Must have a disciplined approach to all job-related activities;
- Must have a solid foundation of personal organization, sound decision making and analytical skills, strong interpersonal and customer service skills;
- Ability to work in a fast paced environment while managing multiple priorities simultaneously;
- Ability to achieve targeted performance goals.
- Ability to develop excellent working relationships with staff, clients, Partners and outside agencies;
- Ability to communicate with others in an effective and friendly manner, one that is conducive to being a conscientious team member, fostering a spirit of good will, indicative of a professional environment and atmosphere;
- Ability to be a team player and work cohesively with other Company Partners and Companies staff to achieve company goals;
- Able to represent the company in a professional manner and contribute to the corporate image;
- Able to consistently provide excellent client service.
- This is a non-exempt position which complies with alternative work schedule when applicable;
- This position may require mandatory overtime as deemed appropriate by management;
- The office is that of a highly technical company supporting a paperless environment;
- Travel may be required;
- This work environment is fast-paced and accuracy is essential to successful task completion;
- Travel may be required;
- Requires extended periods of computer use and sitting
- dependent on plan(s) selected
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