Customer Care Representative

About the Job:

Customer Care Representative for Athletic Club.

The Role:

• Prime Time Athletic Club in Burlingame seeks a service-oriented individual who is honest, energetic, polite, enthusiastic, dependable, and punctual to join the team and receive a free membership to one of the Bay Area's premier athletic clubs.
• This is a Part-Time or Full-Time available for an entry-level position to assist members and create a positive customer service experience for both our members and guests.

Requirements:

• High school or equivalent education level.
• Stable work history.
• Must be self-motivated and possess the desire for self-development.
• Have the ability to work autonomously when required.
• Be a team player.
• Be dedicated to customer satisfaction and a great customer experience.
• Must be available for Thursday, Friday, and Sunday evening shifts.

Responsibilities:

• Resolving customer issues to their overall satisfaction.
• Assisting customers whenever necessary.
• Ensuring a consistent standard of customer service.
• Maintaining club to standards.
• Completing tasks assigned by the general manager accurately and efficiently.

About Us:
Established in 1979, this is a 100,000+ square foot; full-service athletic facility conveniently located on 6 acres between San Francisco and Silicon Valley. Complete with tennis, racquetball, handball, squash, and basketball, a complete line of free weights, 4 lines of circuit training equipment, two advanced cardiovascular training centers, two heated swimming pools, and Five Group Exercise Studios. We are a Diamond Certified business and a Better Business Bureau Accredited Business.

We have been voted "Best Overall Club" by City Sports Magazine, "Best Health Club" by San Francisco Focus magazine, "Best of San Mateo County" by the San Mateo Times and ranked as one of the "Top 100 clubs and chains in North America" in Club Industry Magazine.

About Prime Time Athletic Club:

Established in 1979, this is a 100,000+ square foot; full-service athletic facility conveniently located on 6 acres between San Francisco and the Silicon Valley. Complete with tennis, racquetball, handball, squash, basketball, a complete line of free weights, 4 lines of circuit training equipment, two advanced cardiovascular training centers and two heated swimming pools. Five Group Exercise Studios featuring over 100 classes, 7 days a week. We are a Diamond Certified business and a Better Business Bureau Accredited Business. We have been voted "BEST OVERALL CLUB" by City Sports Magazine, "BEST HEALTH CLUB" by San Francisco Focus Magazine, "BEST OF SAN MATEO COUNTY" by the San Mateo Times and ranked as one of the "TOP 100 CLUBS AND CHAINS IN NORTH AMERICA" in Club Industry Magazine's July/August 2021 issue.