Certification Program Manager

Job Description and Duties

This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by supervising the Registry Unit. This unit is responsible for the processing of all Certified Nurse Assistants (CNAs), Home Health Aides (HHAs) and Certified Hemodialysis Technician (CHT) applications, responding to all incoming calls through the Interactive Voice Response (IVR) system regarding CNA/HHA/CHT concerns, monitoring and reviewing training and competency testing programs. This unit is also responsible for the management and processing of incoming mail on behalf of the Healthcare Professional Certification and Licensing Section (HPCLS). This position directly supervises (3) Associate Governmental Program Analysts (AGPA), (1) Management Service Technician (MST), (2) Student Assistants (SA), and (2) Supervising Program Technician II’s (SPT II). Overall responsibility for 20 staff under the Registry Unit.

Teleworking may be available for this position, in accordance with CDPH’s Telework Policy and Procedures.

Please use this link to take the Supervisor I Exam:

In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.

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You will find additional information about the job in the .

Working Conditions

Telework Information

This position may be eligible for telework. The amount of telework permitted is at the discretion of the Department and is subject to change, consistent with CDPH’s Telework Program. All employees who telework are required to be California residents in accordance with Government Code 14200. Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded.

Travel may be required for this position. Reimbursement for travel takes into consideration an employee’s designated headquarters, as reflected in the duty statement, and is subject to regulations and bargaining unit contract provisions. All commute expenses to the designated headquarters office will be the responsibility of the selected candidate.

The headquarters office location for this position is identified in the attached duty statement.

Special Requirements

For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678) and/or Resume, including detailed job descriptions, hours worked per week , and start/end dates (MM/DD/YYYY) . Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted.

A completed State application (STD. 678) and any other relevant documents (e.g. unofficial transcript, copy of degree, resume, etc.) should be submitted electronically via your CalCareers Account. Please reference Job Control #(525227) and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application . Please remove any confidential information (i.e. social security number, date of birth) from your documents prior to submission.

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers Account at Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received/processed faster than other methods of filing. Please submit only one application.

If you are unable to submit your application electronically through your CalCareers account, please email [email protected] for assistance and a CDPH Human Resources Division staff member will contact you to assist with the online application process or, a hard copy application package may be submitted through an alternative method as explained in the How to Apply section below. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to analyze issues, interpret complex information, and problem solve.
• Ability to effectively lead, engage, motivate, and support a team while managing conflicting deadlines and work requests.
• Ability to exercise a high degree of initiative and independence of action.
• Ability of decision-making and strong communication skills.
• Experience identifying the need for and subsequently developing, implementing, and maintaining new processes and procedures.
• Experience effectively planning, organizing, and managing multiple projects, workloads and competing priorities.
• Ability to manage and resolve conflicts.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Supplemental Questionnaire (SQ) Instructions:

PLEASE NOTE: Resumes, letters, Statement of Qualifications, transcripts, degrees, your state application, cover letters and other materials will not take the place of the Supplemental Questionnaire. Responses must be numbered and submitted in the same order as the Supplemental Questions. Simply copying and pasting your resume may not be accepted.

Supplemental QuestionnaireInstructions:

1. Describe jobs you have held that were analytical and/or technical. What were the primary functions and level of independence and responsibility within each role?
2. Supervisors at this level often oversee teams that lead or manage complex projects. Describe a time when you led a team or coordinated the work of others on a complex project.

• What was the project and how did you assign roles and develop the work plan?
• What challenges arose and how did you address them? How did you foster collaboration and ensure deadlines were met?
• What strategies did you use to communicate clearly and gain cooperation from all stakeholders and colleagues?
• What was the outcome and how did you evaluate for success?

In your answer, please include the job(s) in which you performed these duties and length of time spent in each job, including start and end dates (month and year) and level of responsibility.

Note: For a glossary of terms, please click here.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Supplemental Application -

  Please see Supplemental Questionnaire instructions below at end of posting . Any applications received that do not provide a written response to the SQ may be rejected .