Front Office Manager
- Oversees Front Desk, Bell/Valet, Concierge, and PBX Departments, ensuring the Front Office employees are following all policies and procedures
- Conduct all management meetings as directed
- Act as Manager on Duty as assigned
- Front Office Manager conducts interviews for the hiring of all new Front Office employees
- Responsible in the training of all current and new employees
- Must possess a thorough knowledge of the Property Management System
- Must be able to assist each Front Office department in completing daily tasks as needed to meet the needs of the operation
- Monitor Front Office employee time clock punches and make any corrections or additions as needed and in accordance with state law
- Manage Front Office employee lunch and rest breaks in accordance with state law and in the best interest of the operation
- Establish weekly work schedules for all Front Office departments as needed
- Responsible for coaching and counseling of all front office employees, as well as issuing disciplinary action when needed
- In charge of the timely completion of employee performance reviews, 90 day and annual, for each Front Office employees
- Ensure all employees follow uniform standards
- Ensure consistent and complete communication between the Front Office and all other departments of the hotel to maintain a smooth operation
- Review all VIP reservations; ensure proper room assignment and special requests and communicate to appropriate departments
- Communicate with Housekeeping daily to ensure arriving guest reservations are blocked in correct room assignments and assigned rooms are cleaned in a timely manner
- Communicate with Housekeeping to ensure all room moves are handled correctly
- Monitor departures on a daily basis, resolve discrepancies as needed, and communicate with Housekeeping to ensure guest room status is correct
- Responsible for all front office supply inventories; office supplies and printed materials
- Review all group resumes on a daily basis and pass on any pertinent information to ensure a successful program. Work with CP Event Managers to ensure all expectations and requests by the Group Contact are met
- Must be familiar with all aspects of the guest rooms; i.e. guest room types, sizes, locations, views, rates, packages, and all room and reservation attributes as defined in the Property Management System
- Must be able to manage the room inventory on a daily basis to ensure all guest requests are met and room revenue is maximized
- Must be able to fully understand the Reservation process in Maestro
- Conduct daily stand up meetings during shift changes to ensure all pertinent information is passed on and communicated accordingly
- Print necessary daily reports and distribute to the appropriate departments
- Ensure proper and timely guest recovery when needed and issue compensation to ensure guest satisfaction when necessary
- Responsible for holding all team members accountable for policies and procedures
- Follow all fire and safety procedures and regulations as outlined in the employee handbook
- Must conduct self in a professional manner at all times and adhere to the employee handbook grooming policies
- Report to all scheduled shifts on time and if unable to report to work, notify the Rooms Director according to the company policy outlined in the employee handbook
- Bachelor degree or degree in Hospitality Management preferred.
- Two to four years experience in Front Office/Housekeeping/Guest Services, including at least two years supervisory experience, required.
- Strong leadership skills
- Good understanding of computer programs utilized in hotels
- Ability to work various shifts that includes weekends and holidays
- Rooms Division background is necessary
- Must be able to stand and walk the property for 80 to 95% of the day
- Must be able to lift up to 20 lbs. on a regular basis and able to bend, squat, and lift up to 50 lbs. on an occasional basis.
Recommended Jobs
MARRIAGE AND FAMILY THERAPIST - High Desert State Prison (HDSP)
Job Description and Duties Effective July 1, 2025, in accordance with the applicable Memorandum of Understanding, the Personal Leave Program 2025 (PLP 2025) was implemented in response to the stat…
Sr. Software Engineer Cloud infrastructure
#WeAreParamount on a mission to unleash the power of content… you in? We’ve got the brands, we’ve got the stars, we’ve got the power to achieve our mission to entertain the planet – now all we’re …
Staff Software Systems Engineer, Motor Controls
Imagine a piloted air taxi that takes off vertically, then quietly carries you and your fellow passengers over the congested city streets below, enabling you to spend more time with the people and pla…
Travel Physical Therapist Job
Job Overview TLC Nursing Associates, Inc. is seeking a dedicated Physical Therapist to deliver high-quality rehabilitative care, enhance patient mobility, and support recovery through evidence-…
Financial Analyst, Production Manufacturing
Job Description Job Description The FP&A team at Zoox drives financial analysis of key strategic investments, maintains short and long term financial models, and develops reporting for both inter…
Registered Nurse - 7N Ortho Care - 12hr Days
Job Description Make a difference every single day When the work you do every single day has a crucial impact on the lives of others, every effort, every detail, and every second matters. This shared …
Travel Radiology Interventional Radiology Tech Job
Job Overview TLC Nursing Associates, Inc. is seeking an experienced Interventional Radiology Technologist to assist physicians in minimally invasive, image?guided procedures while upholding pat…
Account Technician
TITLE: Commercial Lines Insurance Account Tech We are seeking a detail-oriented and customer-focused Insurance Account Technician to support a Commercial Lines team. This position plays a key role …
Certified Nursing Assistant -11-230 SC/Santa Fe Springs
Job Description Job Description Mission Statement The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. It…
HIRING LONG TERM - Installers (Corona)
We are hiring INSTALLERS Location: Corona Start time varies depending on the job site Shift (Days and night, they always vary) Must be okay to travel out of state if needed Pay rate: $18h…