AGM

The Assistant General Manager (AGM) plays a critical leadership role in supporting the General Manager in all aspects of daily restaurant operations. This includes managing staff, ensuring excellent guest experiences, overseeing financial and inventory controls, and helping to maintain the brand standards of L’Antica Pizzeria Da Michele USA. The AGM ensures a seamless, service-focused environment while developing team members and upholding company values. Key Responsibilities:

• Assist the General Manager with daily operations, including service supervision, scheduling, and staff coordination

• Oversee floor operations during peak hours to ensure consistent and high-quality service

• Lead and motivate front-of-house and back-of-house teams; ensure performance standards and accountability

• Assist in hiring, onboarding, training, and coaching of team members

• Support cost controls including labor, food and beverage, and operational supplies

• Ensure compliance with health and safety regulations, company policies, and local laws

• Address guest concerns and resolve issues with professionalism and urgency

• Help manage inventory, place orders, and ensure proper stock levels

• Participate in weekly financial and operations reporting; identify areas for improvement

• Represent the brand with a commitment to excellence in hospitality and guest satisfaction

• Step in for the General Manager when they are off-site or unavailable

• 2–4 years of experience in a management role within a high-volume restaurant or hospitality setting

• Proven leadership and team development skills

• Strong knowledge of restaurant operations, financials, and guest service best practices

• Excellent communication, interpersonal, and problem-solving skills

• Ability to work a flexible schedule, including nights, weekends, and holidays

• Food Handler’s and (if applicable) Responsible Beverage Service (RBS) certifications

• Proficiency in POS systems (Toast preferred), scheduling software (e.g., Sling), and basic office tools

• Bilingual (English/Spanish or other) is a plus

• Experience with Italian cuisine or fine-casual dining concepts

• Familiarity with restaurant compliance, HR basics, and vendor management

• Health benefits and

• Growth opportunities within a growing restaurant group

• 401k

• Dining discounts and team-building initiatives