Member Experience Ambassador

JOB SUMMARY:

Member Experience Ambassador (MEA) serves as the heartbeat of In-Shape Fitness. They are skilled in fostering meaningful connections and delivering exceptional service to our members, guests, and team. Guided by a strong dedication to both people and fitness, MEAs play a vital role in motivating and supporting individuals throughout their wellness journey. They uphold the highest standards of cleanliness, safety, and professionalism, ensuring a consistently positive and engaging environment for all who visit our clubs.

DUTIES AND RESPONSIBILITIES:

• Get to know each member/prospective member/guest and share In-Shape’s fitness philosophy. Provide membership options and help determine the best option based on their personal fitness goals
• Support new members through our FitStart program, familiarizing them with the club and equipment
• Assist members/new members with downloading the mobile app and getting started
• Give club tours and highlight club amenities, activities, programs, and current promotions that align with the unique needs, interests, and goals of each member and potential member
• Stock/Sell/Recommend retail items that will support the member’s specific fitness goals
• Provide excellent customer service by promptly and accurately responding to member needs via incoming calls to the club or in person and completing requested changes to memberships
• Build our In-Shape community through a consistent member experience that is welcoming and motivating – don’t just meet expectations – exceed them with every interaction!
• Responsible for following and adhering to the In-Shape Clean Approach
• Resolve concerns/problems ensuring our members’ needs are met and company guidelines are followed
• Maintain a safe environment through the correct implementation of safety policies and procedures
• Assist in building our In-Shape community of members through a consistent member experience
• Assists in other areas of the club when needed
• During the season, where applicable, monitor the pool and slide as needed and implement slide rules at all times
• Perform additional duties and responsibilities as assigned

Revised: 05.2025

REQUIREMENTS AND QUALIFICATIONS:

• High School diploma or equivalent
• Passionate about fitness and helping others in their fitness journey
• Basic fitness and sales experience
• Excellent communication and listening skills both in-person and phone
• Demonstrated customer service experience: friendly, outgoing, and approachable disposition
• Works well under pressure and time constraints, and displays positive behavior in all member contacts
• Basic computer skills
• Attend and participate in required meetings and trainings as needed
• Willing and able to work a flexible shift: evenings, weekends, and holidays
• Bilingual skills a plus
• Current CPR or ability to pass CPR certification within 60 days of hire date
• First Aid Training, required only at clubs with pool slides

TEAM PERKS:

• Free health club membership
• Casual work environment
• Discount on in club retail items and any current vendor partner offerings (NASM, etc)
• Opportunity for growth; professional development
• 401(K) savings plan

WORK ENVIRONMENT/PHYSICAL DEMANDS:

While performing the duties of this job, the team member is frequently required to walk and stand up to 8 hours/day and/or sit for extended periods of time. Team members may be exposed to cleaning chemicals or airborne particles and will be required to wear designated PPE (Personal Protective Equipment) as directed. Team members are occasionally required to use hands and fingers for handle or feel; occasional reach, push and pulling with arms and hands; occasional climb, balance, stoop, kneel, crouch or crawl; and occasional reach and twist, including side-to-side movements. The team member may be required to occasionally lift, carry or move up to 25 pounds and may seldom be required to lift, carry or move 26-50 pounds.

PRIVACY STATEMENT:

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