Client Service Representative (CSR)

Pinnacle Animal Hospital is seeking an experienced Veterinary Receptionist (Client Service Representative)

We are currently looking for a dependable, motivated, and compassionate individual to join our front office team. Prior veterinary reception or client service experience is strongly preferred. Weekend availability is required.

About You

• Demonstrate strong ethics and promote a positive, respectful, and team-oriented culture.
• Minimum of 1 year of experience in a veterinary hospital preferred.
• Passionate about veterinary medicine and committed to exceptional patient and client care.
• Able to communicate professionally, provide constructive feedback, and refrain from workplace gossip.
• Maintain composure, professionalism, and empathy when interacting with patients, clients, and colleagues.

Primary Responsibilities

• Warmly greet clients and their pets, ensuring a welcoming and professional atmosphere.
• Answer and manage phone calls, text messages, emails, and client inquiries.
• Schedule appointments efficiently and accurately.
• Check clients and patients in and out; process payments and handle billing questions.
• Obtain required records and documentation from clients and outside veterinary facilities.
• Provide clear, compassionate client communication throughout their visit.
• Scan paper documents into electronic medical records.
• Navigate multiple digital platforms (Windows, Gmail, Google Drive).
  • Our practice software is Neo (cloud-based); training will be provided.
• Provide basic information to clients about services, products, and hospital policies.
• Assist veterinarians and technicians with administrative support as needed.
• Maintain an organized, clean, and professional front office environment.

Requirements

• High school diploma, GED, or equivalent combination of education and experience.
• At least 1 year of experience as a CSR in a veterinary hospital preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent attention to detail and accuracy.
• Must be able to work weekends.

Compensation

• Job Type: Full-time
• Pay Range: $18.00–$24.00 per hour
• Weekend availability required.

Benefits

• 401(k)
• Health & Dental insurance
• Employee discounts
• Paid sick leave as required by law

Physical Requirements

The physical demands outlined below represent those necessary to perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities.
Employees may be required to:

• Stand, walk, bend, kneel, or crouch for extended periods
• Use hands and arms to handle, reach, or grasp
• Speak and hear clearly
• Sit for portions of the shift
• Lift and/or move 50–75 lbs. regularly
• Maintain required visual abilities including close, distance, color, peripheral vision, depth perception, and focus adjustment