Dispatch Shift Lead

Superior Electrical Mechanical & Plumbing, Inc.
Rancho Cucamonga, CA
Job Type

Full-time

Description

Superior Electrical, Mechanical, and Plumbing, Inc. is a statewide service provider specializing in commercial skilled trades. We are seeking a proactive and organized Dispatch Shift Lead to manage daily operations within our dispatch team. In this role, you will guide a dynamic team, coordinate efficient communication, and maintain dispatch standards during shift transitions to ensure seamless day-to-day operations. This position follows a Sunday through Thursday schedule, 11:30 a.m. to 8:00 p.m.

Main Responsibilities

  • Serve as the liaison between managers and technicians during shift changes, ensuring clear communication and seamless transitions
  • Conduct shift briefings and debriefings to maintain alignment, improve communication, and drive continuous improvement
  • Supervise and coordinate dispatch team activities during assigned shifts to ensure accurate, efficient communication
  • Coach, train, and provide ongoing feedback to staff, new hires, and technicians to drive professional development Prioritize and assign service calls to technicians, ensuring efficient use of resources and timely service delivery
  • Lead and support team members by addressing operational issues and resolving customer concerns within a timely and professional manner
  • Monitor team performance and identify opportunities for process improvements, implementing changes as needed
  • Participate in employee performance evaluations and assist with setting clear, measurable goals for the dispatch team
  • Perform administrative tasks and contribute to special projects as assigned by leadership

Requirements

  • A minimum of two years of supervisory experience in dispatch, logistics, or a related field.
  • Demonstration of leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Ability to remain calm and effective under pressure
  • Proficiency with dispatch software and other relevant technology

Salary Description

$25 to $30 per hour (DOE)
Posted 2025-09-10

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