Dispatch Shift Lead
- Serve as the liaison between managers and technicians during shift changes, ensuring clear communication and seamless transitions
- Conduct shift briefings and debriefings to maintain alignment, improve communication, and drive continuous improvement
- Supervise and coordinate dispatch team activities during assigned shifts to ensure accurate, efficient communication
- Coach, train, and provide ongoing feedback to staff, new hires, and technicians to drive professional development Prioritize and assign service calls to technicians, ensuring efficient use of resources and timely service delivery
- Lead and support team members by addressing operational issues and resolving customer concerns within a timely and professional manner
- Monitor team performance and identify opportunities for process improvements, implementing changes as needed
- Participate in employee performance evaluations and assist with setting clear, measurable goals for the dispatch team
- Perform administrative tasks and contribute to special projects as assigned by leadership
- A minimum of two years of supervisory experience in dispatch, logistics, or a related field.
- Demonstration of leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to remain calm and effective under pressure
- Proficiency with dispatch software and other relevant technology
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