Customer Service Representative

About Yami: Founded in 2013, Yami's mission is to bring the world closer for everyone to experience and enjoy. We make it easy to discover exciting flavors and trending products from Asia. Named Inc. Magazine's fastest growing start-up on the "Inc. 500 List.", we're committed to connecting people with authentic food, beauty, home, and wellness experiences through our e-commerce platform, iOS, and Android apps. Benefits & Compensation: 401(k) matching Health insurance Vision insurance Paid time off (PTO): vacation, sick, and holidays Employee discount Coffee and snacks $20-$23 Job Summary : The Customer Service Representative is responsible for providing professional and attentive service for all external customers and internal functions as needed, through passion in customer service, in-depth knowledge of operation systems, process, products, and understanding of company policies. Job Responsibilities: Provide the best customer service experience to our customers, and go the extra mile to ensure their absolute satisfaction Provide accurate and helpful information to all customer inquiries in a timely manner Processes customer order/return related requests according to department policy and procedures Maintain good company public image and address any negative press Work closely with various departments to resolve any issues that affects customers Provide timely feedback to the company and customers regarding service failures and customer concerns Partner and support product management, IT, Marketing, Accounting or other team to meet and exceed the expectation of our customers (Above and beyond. Going the extra mile.) Occasional tasks to support other teams as needed. Qualifications & Requirements: Fluent in both English and Mandarin speaking/writing Team player with excellent communication skills Customer oriented, and ability to adopt/respond to different types of characters and situations Loves helping others and maintain positive attitude regardless of the circumstances Strong ability in active listening, and can effectively identify and address the customer's needs Ability to communicate effectively with customers through phone, chats, and emails Ability to multitask, prioritize, and manage time effectively Ability to solve problems and find solution with the resources given Good common sense and ability to apply it to all aspects of the job with great professionalism 1+ years of customer service/support experience (call center experience is a plus but not necessary)