Senior Operations Analyst

Job Description and Duties

Are you upbeat, resourceful, and enjoy helping others succeed? Are you someone who builds strong working relationships, delivers excellent customer service, and serves as a trusted resource across an organization? If so, State Fund has a job for you!

As California’s largest provider of workers’ compensation insurance, State Fund is a vital asset to the state’s economy. We support California businesses by providing fairly priced workers’ compensation insurance, promoting workplace safety, and helping injured workers recover.

Mail & Print Operations has an immediate opening for an Analyst II – Senior Operations Analyst in Vacaville or Fresno. Under the direction of the Supervisor I, this position provides analytical support, coordination, facilitation, and operational expertise on complex assignments that help advance our program goals.

In this role, you will support Mail Operations by coordinating projects, developing analytics and reports, mapping current and future processes, and evaluating operational data to recommend improvements. You will assist with budget planning, perform fiscal and metric analysis, troubleshoot complex issues, support Tier II customer requests, maintain key program reports and scorecards, and collaborate with partners across Business Services, IT, HR, Procurement, Corporate Communications, and other enterprise teams. You will also help prepare project plans, track milestones, monitor deliverables, and create documentation, training materials, and presentations that support successful project execution and operational readiness.

You’ve got what it takes if you have:

• Strong organizational and time management skills
• The ability to interpret and apply policies and procedures
• Skill in reviewing, analyzing, and prioritizing incoming work
• Excellent written and verbal communication skills
• A commitment to achieving results and meeting objectives
• The ability to build strong working relationships at all levels
• The ability to work independently and as part of a team
• The ability to manage multiple assignments while maintaining confidentiality

If this position sounds exciting, and you’re interested in joining an organization with a culture centered on purpose, service, and values, come join State Fund! We offer excellent benefits, opportunities for career advancement, and an engaging environment where your work truly makes an impact.

You will find additional information about the job in the .

Working Conditions

The successful candidate must reside in California upon appointment.

Selected candidate(s) hired may be required to attend in-person Onboarding at our Vacaville office with expenses for attendance paid by State Fund.

Special Requirements

Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee’s monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period in accordance with the applicable bargaining contract. The salary range(s) included on this job posting do not reflect the reduction in pay.

To be considered, you must provide a fully completed STD 678 application, resume, and statement of qualifications. Alternative documents submitted in lieu of required Application, Resume, or Statement of Qualifications will not be accepted. Completed STD 678 must include duties performed, start and end dates, and hours worked per week for each position held.

Artificial intelligence (AI) tools such as ChatGPT, website searches, and third-party reviewers can be helpful in researching responses to the SOQ; however, by submitting your application for this position, you understand and acknowledge the SOQ you submit is your own work, in your own words, and accurately reflects your knowledge, skills, abilities, and experiences. Submitting an SOQ that is not your own may be cause for disqualification from the hiring process.

Benefits

State Fund employees are eligible for a number of benefits. Our benefit package includes:

Health Benefits Program (CalPERS)

Retirement (CalPERS)

Employer Health and Consolidated Benefits Contributions

Dental, Vision

401(k) and 457 Deferred Compensation Plans

Employee Assistance Program

Group Legal Services Insurance

Holidays, Vacation/Sick/Other Paid Leave

Flex Elect Reimbursement Program

Wellness and Recognition

Alternate Work Schedules

Transit Pass Program

Tuition Reimbursement

Dependent Scholarship Program

Leadership Training

Mentoring Program

Background Investigation

Prior to employment with State Compensation Insurance Fund, a background investigation (BI) will be initiated.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  Please submit a Statement of Qualifications (SOQ) that is no more than two pages, 12 point font, include your name and Job Control number in the upper right hand corner of the page. Your SOQ should address the following prompts using clear and concise examples from your experience:

  1. Technical Skills and Data Storytelling

  Describe your experience gathering, analyzing, and interpreting data. Include examples of how you have created data driven PowerPoint presentations that communicate a clear story.

  2. Communication and Organizational Awareness

  Explain how you effectively communicate information up and down the organization. Provide examples of interactions with leadership, peers, or frontline staff that demonstrate strong communication and influence.

  3. Time Management and Initiative

  Describe how you prioritize tasks, meet deadlines, and act as a self starter. Include an example of a time you independently drove a project or solved a problem.