Customer Service Rep (CSR)

MGI Management is a business development and consulting firm specializing in direct community outreach. Our partnership with Assurance Wireless allows us to work hands-on with customers to educate them on the telecommunications benefits they qualify for and assist them through the enrollment process.

We are searching for a Customer Service Rep to join our Long Beach team. Our Customer Service Rep will be personally trained and guided by one of our top enrollment managers. We provide extensive training for our government-funded position on every aspect of the role including compliance, customer service, product knowledge, and territory management to ensure flawless customer interaction. Our Customer Service Reps do a remarkable job interacting with customers hands-on and determining the eligibility of benefits that best suit their needs. The Customer Service Rep is the ideal role for someone to merge their love of community outreach while also developing their professional skills in a tech-driven environment.

The Customer Service Rep Responsibilities:

• Conduct community outreach efforts to potentially eligible customers, assess if they meet requirements, and complete enrollment in the program
• Participate in training sessions on customer relations, features and benefits of the program, and compliance on the intricacies of Government Programs
• Verify confidential information and track customer data on potentially eligible customers to receive enrollment benefits
• Meet directly with customers and interact pleasantly and professionally, while being informative about their potential benefits
• Record and maintain all customer information accurately and promptly

Customer Service Rep Requirements:

• A High School diploma or equivalent is required
• 0-2 years as a Benefit Enrollment Representative, Customer Service Specialist, Business Development Associate, volunteer, or similar field
• Drive to learn about community outreach and our efforts in making a difference
• Posses confidence in presentation skills and ability to build rapport with customers through strong active listening and proactive instincts
• Strong desire to continuously learn, develop one's career, and make an impact
• Team-oriented individual with the ability to problem-solve independently

Job Type: Full-time

Pay: $45,000.00 - $54,000.00 per year

Benefits:

• On-the-job training

Shift:

• Day shift

Work Location: In person