Trailing Document Specialist

About the team

The Post Closing Team is knowledgeable, respectful, creative, trustworthy, and team players. We educate and empower our team members to be the best version of themselves. We work hard and have fun doing it. Come join the best Post Closing team in the business!

About the role

As a Mortgage professional you understand the valuable role the Trailing Document Specialist plays in the mortgage lending process and you take that responsibility quite seriously. At Zillow Home Loans LLC, a Zillow Group company we believe we make a difference in the lives of customers seeking to buy a home. We are hiring in Irvine, CA and seek Mortgage professionals who feel the same. We 'Do the Right Thing' and we seek team members who conduct business with ethics and integrity.

Our Trailing Document Specialists deliver all recorded documents to the investor once received. Utilizes Final Document Tracking to follow-up on aging documents and analyzing document errors to determine best corrective action. Must work within timeframes dictated by the specific investors to minimize any cost to cure.

• 2+ years of Post-Closing or other directly related experience is a plus.

• Tracking and reporting on Aged trailing document

• Communicate with Title Companies and County Records offices to coordinate corrections or obtain missing trailing documents

• Independently manages assigned tasks and workflow items to satisfy service level agreements.

• Quality focused and industrious. Take pride in work.

• Strong sense of urgency

• Thrives in a fast-paced environment with the skills to handle pressure and meet deadlines under pressure.

• Actively resolves problems in a dynamic, process-centered environment.

• Excellent attention to detail and time management skills

• A communicator that possesses strong written and verbal skills

• Proficient Microsoft Office suite skills required

• Willing to work overtime as required

This role has been categorized as an Office position. “Office” employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month. Employees must live within reasonable commuting distance of their designated ZG office. ZG has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $22.80 - $34.20 hourly. This base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

As a Trailing Document Specialist, you will gather all recorded Security Instruments and Final Title Policies and deliver them to the appropriate Investor. Ensuring that the company does not incur any penalties due to the late delivery.

• Input and maintain information within the LOS (Encompass) including all communication with Title Company/Settlement Agent.

• Adhere to all Final Document service level agreements with respect to delivering original documentation to the Investor.

• Work with other roles within Post Closing to allow for the timely completion of all daily duties.

• Maintain company service level and turn-time standards; specific measurables include return-call times, return-email times, and task completion times

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.