Billing Supervisor - FQHC

Medusind is a leading provider of revenue cycle management solutions to medical, dental, behavioral health, anesthesia, pathology, emergency, surgery, radiology, and other specialties. In January 2023, Alpine Investors, a people-driven private equity firm, invested in Medusind to continue to advance its leadership position as one of the top revenue cycle management companies in the country.

The Billing Supervisor performs and provides oversight to a variety of account receivable functions and oversees employees within the department. The Billing Supervisor will work alongside the Billing Manager to ensure the maximization of cash flow, while improving customer service, client relations, and achievement of key metrics. They are responsible for following up on ensuring the client specific clients are met with revenue optimization, creating efficiencies within the teams, and operational optimization The Ideal candidate for this role will have experience in both FQHC, and Community Health Centers.

Key Responsibilities:

Operations:

• Oversee the end-to-end billing process, including accurate invoicing, documentation, and timely payment collection.
• Identify and implement improvements in billing workflows to reduce processing time, eliminate errors, and enhance efficiency. Recommend system or process upgrades to improve speed and accuracy.
• Serve as the primary point of contact for complex billing inquiries, issues, and disputes that require advanced problem-solving or technical expertise.

Team Leadership & Development:

• Lead and mentor a team of Billing professionals, providing ongoing training, feedback, and performance evaluations.
• Conduct regular team meetings to align on goals, special projects, and process improvements.
• Reporting & Analytics:
• Prepare, analyze and present accounts receivable reports, and daily, weekly, and monthly financial reports.
• Monitor KPIs, SLAs, month-to-date targets, and productivity. Present findings to management on a daily, weekly, monthly, and quarterly basis.

Continuous Improvement:

• Analyze trends in AR issues, think strategically to enhance revenue cycle operations, and make confident decisions under pressure to drive continuous improvement.
• Lead initiatives aimed at improving billing accuracy, timeliness, and efficiency through process enhancements and automation.

Requirements:

Educational Background :

• Bachelor’s degree in business, Finance, Healthcare Administration, or related field (preferred).

Experience: 3-5+ years of experience in accounts receivable, revenue cycle management.

• Familiarity with credentialing, and other health center operations.
• FQHC, or Experience with Community Health Centers – Required.
• Experience working in ECW, Athena, Nextgen.

Expert Industry Knowledge:

• Proficiency in revenue cycle management platforms, workflow automation tools, and data analytics for AR tracking.
• Knowledge of HIPAA, Medicare, Medicaid, and payer regulations.

Team Leadership & Development:

• Experience supervising a team, setting performance goals, and driving results.

Collaboration & Communication :

• Ability to work independently and collaborate with cross-functional teams.

Detail-Oriented :

• High level of accuracy, with the ability to set and maintain priorities in a fast-paced environment.

Since 2002, organizations across the entire healthcare spectrum have leveraged our deep expertise and high-quality solutions to maximize revenue, reduce operating costs and navigate the changing healthcare landscape. Medusind’s unique combination of deep industry expertise, robust operational capability, and client-focused service significantly improves the efficiency and profitability of healthcare organizations. Client satisfaction is the primary focus of the Medusind leadership and staff. Our highly experienced personnel, cutting edge technology, and forward-thinking approach allows us to deliver effective solutions while staying ahead of healthcare industry changes.