Principal Technical Program Manager, End User Computing

DESCRIPTION

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

The way the world works has changed. People are working from anywhere on any device and collaborating not only across organizations but with AI. We built Amazon Web Services End User Computing (EUC) services to give companies the agility to respond to the changing needs of their workforce. Our vision is to be the best place for customers to access, deploy, and manage their end user computing resources. We are seeking a highly strategic Principal Technical Program Manager (TPM) that enhances the effectiveness and efficiency of the product team defining all EUC services by improving processes, communication, and collaboration across all numerous stakeholder organizations. More information about Amazon End- User Computing can be found here:

As Principal TPM in the Product organization for AWS, End-User Computing you will act as strategic partner to the Product Director, identifying areas for improvement and driving change to empower product teams to build better products. In this role you will take a systems-thinking approach to improving how our teams work, helping them stay aligned, move fast, and scale effectively without unnecessary friction. Your work will focus on enhancing collaboration, improving decision-making, and ensuring Product teams have the right structures and support to do their best work. You will drive clarity and concisely communicate, both verbally and in writing, with senior management on status, risks and required mitigations to maintain project commitments and achieve business objectives.

Key job responsibilities
• Partner with product and engineering leadership and teams to identify opportunities to enhance the efficiency and effectiveness of our product development process including supporting the team in making appropriate trade-offs to meet business objectives against established timelines.
• Design, execute, and iterate on high-impact programs that improve how the Product teams’ work. Examples include roadmap communication, launch management, goal setting, onboarding, and business reviews.
• Identify and remove friction points to drive seamless execution across Product, Engineering, UX, GTM and other cross-functional teams.
• Work directly with customers to understand pain points and help drive resolution.
• Define and measure success for operational improvements, collecting and analyzing relevant data to refine approaches and drive continuous improvement.
• Provide reporting to senior leadership on business and technical plans including risk assessments
• Define and measure success for operational improvements, collecting and analyzing relevant data to refine approaches and drive continuous improvement.

About the team
You will be part of End User Computing New Initiatives. We are an innovative team that not just starts projects from Day 1 but scales them to work with some of the world's largest enterprises. We are scrappy, pragmatic, and thrive in ambiguous situations.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

- 7+ years of technical product or program management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- BA / BS in Engineering or Operations or equivalent experience