RA Technical Representative

Job Description and Duties

This position is being re-advertised. If you previously applied, your application is being considered and you do not need to re-apply.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

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Department of Consumer Affairs Recruitment Survey

CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.

Under the general supervision of the Automotive Program Supervisor (APS) I, the Automotive Program Representative (APR) performs a full range of technical duties in support of BAR's Consumer Assistance Program (CAP) and the BAR Industry Help Desk.

The APR analyzes repairs proposed by STAR stations participating in CAP's repair assistance program to ensure that they are necessary and cost-effective and approves or rejects the proposals based upon that analysis. They answer telephone calls received by the Industry Help Desk on a wide range of issues relating to Smog Check and Safety Inspection System analyzers, software updates, the STAR program, and other issues. The APR interacts with the public, repair facilities, and other BAR stakeholders. They inspect vehicles and visit repair facilities and dismantlers to audit compliance with CAP requirements. They must have technical automotive knowledge and the ability to interpret and apply contractual requirements, laws, regulations, policies, and procedures.

Under the general supervision of the Automotive Program Supervisor (APS) I, the Automotive Program Representative (APR) performs a full range of technical duties in support of BAR's Consumer Assistance Program (CAP) and the BAR Industry Help Desk.

The APR analyzes repairs proposed by STAR stations participating in CAP's repair assistance program to ensure that they are necessary and cost-effective and approves or rejects the proposals based upon that analysis. They answer telephone calls received by the Industry Help Desk on a wide range of issues relating to Smog Check and Safety Inspection System analyzers, software updates, the STAR program, and other issues. The APR interacts with the public, repair facilities, and other BAR stakeholders. They inspect vehicles and visit repair facilities and dismantlers to audit compliance with CAP requirements. They must have technical automotive knowledge and the ability to interpret and apply contractual requirements, laws, regulations, policies, and procedures.

You will find additional information about the job in the .

Working Conditions

Candidates who reside outside of the State of California may be admitted to the job interview. However, they must reside in the State of California once they are hired and start working.

Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee's monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period as outlined on "Section 2113 - Personal Leave Program (PLP)" of the CalHR Manual. The salary range(s) included on this job posting do not reflect the reduction in pay.

The incumbent works 40 hours a week. Daily access to and use of a personal computer and telephone system is essential. The incumbent will spend an average of approximately 70% of each work week in the office. Stationary position requirements in the office are consistent with office work. The incumbent will spend an average of approximately 30% of each work week in the field, which includes remaining in a stationary position, driving and ambulating. In a normal work shift, an incumbent will frequently be required to use hand manipulations and body movements. Using a state vehicle, the incumbent travels to various STAR stations, and dismantler sites. Occasionally, an incumbent will be required to maneuver around, underneath and/or over obstacles in the process of inspections and investigations.

Special Requirements

The position(s) require(s) a valid California driver's license (CDL). Provide a photocopy in PDF format of the front and back of your CDL, clearly showing your name as stated on the license, issuing state, CDL number, class, and expiration.

The position(s) require(s) Medical Clearance prior to being hired.

Applicants shall have a work record clear of revocation or suspension of departmental-issued licenses for Vehicle Safety Systems Inspection, Smog Technician, and or Smog Inspector.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Knowledge of the Automotive Repair Act and the Vehicle Inspection and Maintenance Program.
• Knowledge of industry standards for diagnosis and repair of automobiles · Knowledge of use of tools, equipment, and methods used in the repair, adjustment, and servicing of automobiles and automotive pollution control systems.
• Good judgment, interpersonal and communication skills.
• Maturity when interacting with consumers, tact and diplomacy, and problem-solving skills. · Ability to work under changing priorities and deadlines.
• The ability to look and act in a professional manner.
• Ability to communicate effectively.
• Knowledge and proficiency in the use of Microsoft Word is required.
• Knowledge and proficiency in the use of Excel is desired.
• The possession of a valid driver's license and good driving record are required.
• The incumbent is required to travel throughout an assigned geographical area by various methods of transportation. Periodic overnight travel will be required.

Benefits

Benefit information can be found on the website and the CalPERS website.

Additional Information

Employment information on the STD 678 MUST be completed with dates, duties and responsibilities, and contact names and phone numbers of supervisors. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.

If you are using education to meet the minimum qualifications, as specified in the classification specification (), please include a copy of your degree or unofficial transcripts with your application package. Please be aware that if you are selected for the position, you will be required to submit official sealed transcripts.

DO NOT include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.

Electronic applications through your CalCareer Account are highly recommended.

Applicants who wish to submit hard copy applications shall use the most current version of the State application (STD. 678).

Applicants who fail to submit the most current version of the STD. 678 may be disqualified.

• Multiple positions may become available.

Electronic Submission:
Application and any applicable required documents may be submitted electronically through Cal Career account. The application packages must be received electronically by 11:59 p.m. on the final filing date as stated on the job vacancy announcement.

U.S Postal Service Mail:
Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement.

Hand Delivery:
Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). Please Note: The drop off location may be non-operational on weekends and holidays.

Please note that the Cal Career system will not allow you to resubmit your application once you withdraw it. If you have any updates to your online application after you have submitted it, please contact [email protected] . For all other questions regarding your CalHR Cal Careers account, you may contact the Cal Career Unit at (866) 844-8671.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.