Customer Support Engineer
Customer Support Engineer
Location: Remote (San Francisco preferred)
Position Type: Full-Time
Work Policy: Remote-First (SF office coming soon)
Start Timeline: ASAP
Visa Sponsorship: Not available
About
A Y Combinator-backed startup building developer tools to extract LLM-ready data from the web via
APIturning URLs into clean markdown or structured data. Already revenue-positive, Firecrawl earned
19,000+ GitHub stars in just six months. The team previously built Mendable (used by MongoDB,
Coinbase, and Snapchat), and now operates as an 8-person, high-agency engineering team focused on
speed, automation, and impactful developer experiences.
Why join
Join a fast-growing, profitable startup with high product demand
Build an AI-first customer support function from scratch
Work directly with technical founders in a fast-moving, high-ownership environment
Remote-first flexibility (SF office coming soon)
Be part of a low-ego, high-agency culture focused on impact
Compensation
- Base Salary: $80,000 $250,000 (based on experience)
- Type: W2
- Tech environment
- Languages: JavaScript
- Database: Postgres
- Focus: LLMs, AI tools, developer support automation (e.g., Pylon), internal triage systems
Responsibilities
- Build and automate: Design and implement AI-driven support workflows
- Technical support: Troubleshoot user issues related to APIs, scrapers, and data infrastructure
- Process & documentation: Create internal triage systems and documentation for users and AI agents
- Customer feedback: Analyze support trends and translate them into product insights
Must-have qualifications
- 25+ years of professional software engineering experience
- Strong coding skills in JavaScript and Postgres
- Hands-on experience with LLMs, support automation, or AI tools (e.g., Pylon)
- Experience building or working at developer-first companies (tools/platforms built for devs)
- Previous founder or early employee (at a <15-person startup)
- Experience with AI experiments or side projects (e.g., Cursor, open-source, GitHub presence)
- Motivated to do customer support and deeply cares about users
- High agency & low ego; self-starter with strong ownership mindset
- Excellent communication and documentation skills
- Truly strong software engineer (not just support-oriented)
Preferred qualifications
- Built or maintained customer support systems at a dev-tools or AI company
- Familiarity with support automation tools and internal triage systems
- Actively contribute to open-source or AI developer communities
- Prior experience working in early-stage, high-growth environments
Recommended Jobs
Be a Speech Pathologist in Sunny Pomona, CA!
Speech Therapist job in Pomona, CA Imagine bright sunny days and a vibrant community, as you embark on a fulfilling journey as a Speech Language Pathologist in Pomona, CA. You'll work in a dynamic ac…
Furniture Delivery Driver - Mover | Covina, CA - Muvr - Covina, California, United States
Job Title: Furniture Delivery Driver – Mover Job Description: We're hiring experienced, dependable furniture delivery professionals to fulfill residential and commercial delivery assignments. …
Software Engineer (iOS)
The Job: We are seeking a highly motivated and skilled iOS Engineer to partner with our Lead iOS Engineer in building and maintaining the primary mobile application for operating and monitoring Sene…
Software Engineer - X
About xAI xAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on e…
Senior Enterprise Customer Success Manager, Otter - Los Angeles
Who We Are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people — but to succeed as a digital restaurateur, you also need a passion fo…
AI Engineer & Researcher - GPU Kernel
About xAI xAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on eng…
A&D Sales Manager Los Angeles, CA
What are we looking for At Cosentino () we are looking for a Commercial and Residential Sales Manager to join our Distribution team in Los Angeles, CA , who will have the opportunity to work…
Full Stack Engineer, Connect
Meter builds the infrastructure modern businesses depend on to stay connected. Our product, Connect , helps companies source, compare, install and manage internet connectivity across thousands of l…
Events & Brand Experience Manager
Description: for Pay Transparency (annually) The base salary range for this position in El Segundo, CA is $80,000 - $95,000 annually. Our salary ranges are determined by market data based on positi…
Nurse Practitioner NP / Physician Assistant PA
Experience the Matrix Providers Advantage. We strive to provide a framework of stability and structure for our valued employees, where you will experience lower provider-to-patient ratios and fair, …