Sports Activity Center Supervisor (SPO-CHA)

We’re looking for a Supervisor to help lead the team at our brand-new indoor sporting facility opening soon at Willowbrook Mall!

Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!

The Sports Challenge (Spo-Cha) Supervisor is responsible for managing all Spo-Cha operations and delivering excellent and safe customer experience. The Spo-Cha Supervisor will forecast, plan and manage all Spo-Cha orders, staff and finance. His/her goal is to maximize sales and revenue, customer satisfaction, and employee engagement.

Essential Duties:

• Achieve sales goals by meeting or exceeding the customer(s) expectations.
• Maintain a safe & hazard free environment/sporting area. Report customer injuries/accidents per company guidelines.
• Perform and assist in all tasks/responsibilities within the Spo-Cha department wherever needed. Up to and including associate level work.
• Consult with the General Manager to formulate and execute a plan for achieving sales targets.
• Properly train new or existing employees.
• Take measures regarding the increase or decrease in the number of employees and maintain an appropriate employee roster in cooperation with the GM.
• Predict store sales, create shifts within labor budget, manage store expenses.
• Conduct daily facility operations, environment implementation, improvement, management, and safety checks.
• Maintain facility to OSHA standards.
• Perform maintenance and repairs on equipment inside the Spo-Cha building. MUST use step-ladder to reach or work in high places. Follow all safety rules set by the company.
• Complete daily reports & task in a timely manner.
• Perform accurate inventory counts, ordering, and delivery management in order to maintain proper inventory levels.
• Assist in making decisions (promotion, salary cuts, etc.) in consultation with GM to evaluate employee performance.
• Build, share, and execute effective workflows with staff.
• Communicate important information to staff when needed.
• Problem solving and conflict resolution with both guests and employees. (level of service, operations, staffing, etc.)
• Perform refunds and cancellations for sales under appropriate rules and judgment.
• Conduct cash & equipment audits in accordance to “Loss Prevention” guidelines.
• Opening & closing duties – Tasks include but not limited to, checking and securing all doors/entry-ways, arming/disarming security alarm, preparing Spo-Cha for business operations. (moved to essential).
• Risk and Safety Assessments- Due to amount of physical activity and nature of Spo-Cha, risk and safety assessment will need to be performed frequently to ensure guests and staff are safe. Risk and Safety Assessment will department effort lead by the Spo-Cha manager to reduce risk and increase safety.

Non-Essential Duties:

• Follows Company guidelines for managing confidential information, customer satisfaction and supervising Spo-Cha associates.
• Ensures satisfactory maintenance, appearance and condition of assigned facilities to comply with security, safety and environmental codes and ordinances.
• Enforces compliance with all local, state, federal regulations and company policy pertaining to safety, loss prevention.

Qualifications:

Spo-Cha department Managers must possess a strong sense of customer service and interpersonal skills to include high integrity and respect for everyone. The Spo-Cha Manager must demonstrate strong situational awareness, solid communication skills, strong critical and analytical thinking skills, and appreciation for diversity (thought, ethnic, gender, etc.).

Education and/or Experience:

High School Diploma plus two-years of related work experience; or equivalent combination of college education and experience.

Work Environment:

While performing the duties of this job, the employee regularly works in a fast-paced, high energy work environment. Elevated levels of noise, dust and activity can and should be expected. The noise level in the work environment is usually loud. All employees are expected to perform their job duties in this environment with no issue. Any potential issues you may have working in this environment MUST be disclosed to management prior to signing this document.

Physical Demands:

While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms to perform their job duties. Lifting and/or move up to 100lbs with assistance is required.

Benefits: Paid Time Off (PTO), Medical, Dental, Vision, Life, and 401(K) with company matching.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion.

Please submit your resume or complete application online at

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