People Services Specialist

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Join the VCA Animal Hospitals team as a People Services Specialist, where you'll be the friendly voice and face providing top-notch customer service over the phone and via email. As the first point of contact (Tier 1), your enthusiasm, empathy, and problem-solving skills will shine as you assist our valued clients, including current and former VCA Associates, with transactional inquiries spanning HR, Payroll, Benefits, Timekeeping, Onboarding, Compensation, and Recruiting. Be a vital part of our mission to deliver world-class service and make a difference in the lives of pets and their families.

This role is open as Remote, In-Office, or Hybrid depending on the chosen Candidate.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Meet or exceed departmental customer service metrics (i.e., number of issues resolved), service level standards (i.e., response time and follow up), and transactional productivity metrics (i.e., number of Workday tasks completed)

• Complete system transactions that occur through manager or employee self-service and review to ensure accuracy and data integrity

• Respond to incoming inquiries and requests in a timely, accurate and professional manner

• Utilize ServiceNow, a case management tool, to manage, escalate and fulfill HR cases

• Track and monitor certain Workday tasks and communicate to appropriate associates to ensure completion and/or compliance

• Perform HR administrative processes and adhere to specific timelines/deadlines

• Identify complex or sensitive issues, or those that fall outside of your areas of expertise and escalate to the appropriate person or team

• Fulfill related duties as assigned

EDUCATION/EXPERIENCE

• High school diploma or equivalent / Associate degree/ bachelor's degree or equivalent experience preferred.

• 1+ years customer service experience & 1+ years' experience in an administrative role in an office environment

• Preferred experience in a call center environment, 1-2 years' experience

• related to HR/Payroll

• Intermediate Microsoft Office skills

• Broad HR knowledge that spans multiple areas including HR, Payroll, and Benefits policies and procedures

PREFERRED SKILLS AND QUALIFICATIONS

• Ability to demonstrate a strong passion for customer service with a desire to build relationships during each interaction and provide appropriate solutions

• Ability to maintain confidentiality

• Ability to work as part of a team or independently on special projects and exhibit a drive for results while working independently in a fast-paced, dynamic, and team-oriented environment

• Ability to identify opportunities for process improvements and communicate to People Operations leadership

• Ability to demonstrate strong work ethic with a high level of integrity, responsiveness, and ownership to build trust with our clients and colleagues

• Ability to be receptive and responsive to feedback/coaching and to implement agreed upon action steps that lead toward ongoing skill development and performance

CORE COMPETENCIES

• Human Resources

• Business Ethics

• Customer Service

• Written and Verbal Communication

• Adaptability

Additional Information

Compensation is negotiable based on education, experience, and other relevant credentials. The US base salary range for this full-time position is $25-$30 Hourly. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com