Information Technology Associate

Job Description and Duties

This is an exciting opportunity to join our team at the California Department of Veterans Affairs (CalVet). We advocate with purpose and passion every day for our state’s veterans and their families and connect them to their earned benefits. We offer a range of services, from our network of award-winning veterans' homes to our innovative home loans program. Additionally, we provide special statewide benefits and veteran outreach services.

CalVet provides our staff with a wide range of fulfilling and enriching growth opportunities in skilled trades, healthcare, administrative and professional fields, and beyond. We actively cultivate an inclusive atmosphere that embraces individuals from diverse backgrounds, cultures, and life journeys, empowering them to excel and flourish. We enthusiastically welcome your distinctive contributions to our organization and the meaningful work we undertake.

This position is located in the Information Technology Division of the Yountville Veterans Home and is responsible for provide onsite technical support for various information technology systems at the California Department of Veterans Affairs Yountville home including basic network workstation printer and telecommunications support. The incumbent’s primary responsibility is to provide technical and analytical phone support related to multiple hardware and software platforms, such as, but not limited to desktop computers (PCs), mobile devices (e.g., tablets and mobile phones), laptops, printers, multi-function printers (MFPs), in-house applications, and third-party software, with a good knowledge in Microsoft Office products. The incumbent will analyze, troubleshoot, document, and resolve requests onsite and remotely. The incumbent will identify trends and major incidents to report and escalate them to the team and management. The incumbent may be asked to provide introductory training on various productivity and collaboration tools such as MS M365 Suite. The incumbent is expected to work as a collaborative team member with peers and other sections/divisions while maintaining professionalism. Successful performance by the incumbent requires resourcefulness, organizational skills, flexibility, excellent communication skills, and the ability to adjust to meet workload demands.

Apply today to join our team! Visit our website at to learn more about us.We especially encourage veterans to apply utilizing CalVet's Veterans Hiring Preference (please refer to the Special Requirements section below) and the state's Veterans Preference program .

Please note: You will need to take and pass an examination for the Information Technology Associate to establish list eligibility prior to job offer.

Please visit for more information.

Veterans are encouraged to utilize the state’s Veterans Preference Program.

You will find additional information about the job in the .

Special Requirements

Veterans may qualify for a CalVet Veterans Hiring Preference. Military service must be included in the Employment History section of the Employment Applications (STD. 678). The application package must include documentation of discharge, appropriate to the branch of service. The documentation must reflect a discharge/release under conditions other than dishonorable. If the candidate fails to include this information then the CalVet Veterans Hiring Preference shall not be granted in the recruitment.

Benefits

The website below is intended to provide general information. Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment. Additional benefits may also be outlined for specific bargaining units in employee collective bargaining contracts. Please review this information prior to accepting employment. Benefits-Summary.aspx

The benefits of working for Veterans Affairs include easy light rail access and a beautiful short walk to the State Capitol. Additionally, numerous restaurants and coffee shops are located in the downtown area centralized around CalVet.

Additional Instructions

When submitting your State Application (STD. 678) please note position #830-100-1401-002, Job Control # 522857, and the basis of your eligibility (e.g., list appointment, transfer, SROA, Surplus, Re-employment, Reinstatement, Training and Development, and/or TAU) in the “Examination(s) or Job Title(s), For Which You Are Applying” section on the STD. 678.

Please remove any confidential information (e.g., social security number, date of birth, etc.) as well as any information regarding your LEAP eligibility and/or exam scores from your documents prior to submission.

A complete application package includes: a STD. 678, Statement of Qualifications [if applicable], and resume [if applicable].

If your eligibility requires that you meet the Minimum Qualifications of the class and you qualify under pattern requiring education, then the selected candidate will be required to provide college transcripts prior to appointment.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - Interested applicants must submit a Statement of Qualifications. Please see “Statement of Qualifications section” for more details.