Operations Dispatch Specialist

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Recology Sonoma Marin is seeking a Operations Dispatch Specialist for our Santa Rosa, CA operation.

Schedule: Monday - Friday, 9AM - 6PM

GROW WITH US

As the largest 100% employee-owned company in the resource recovery industry, Recology has a unique workplace culture that guides how we support employees, interact with our customers, service our communities, and care for our environment.

We are a team of trusted advisors and partners committed to superior customer service. We are a diverse group with a shared commitment to excellence and providing high caliber service. We are a collaborative and supportive team and looking for a motivated self-starter to join us!

We encourage Recology employees to G.R.O.W. with Us professionally and personally by:

• Giving Back to our communities.
• Recovering Resources to achieve their best and highest use.
• Owning a company that provides quality service and protects the environment.
• Working Together to achieve our common vision, a world without waste.

You can G.R.O.W. with Us by becoming our Operations Support Specialist 1

THE ROLE

Under general supervision, performs clerical and administrative functions in support of the Operations Department. Performs timekeeping responsibilities, provides customer service and performs other duties as required. May perform procurement duties. May perform dispatching duties, as well as conduct route and service audits.

ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO:

• Provides administrative and clerical support to the operations department which may include calendaring, creating correspondence, developing reports, planning meetings and events, answering phones and other duties as assigned.
• Performs timekeeping responsibilities including recording schedules, hours worked, vacation approvals, etc. to ensure that attendance records are properly maintained.
• Courteously and tactfully assists customers, business partners, employees and vendors.

When performing inventory and procurement duties:

• Generates purchase orders, follows up with vendors and enters repair orders on the fleet maintenance system.
• Schedules and monitors shipping and receiving.
• Ensures that all export standards are met.
• Tracks commodities and takes inventory.

When performing dispatch duties:

• Schedules service and assigns drivers for special pick-ups, reassignment and arranges alternate coverage in case of employee absences or equipment failure.
• Audits routes to verify customer service levels. Reports route discrepancies to the Operations Manager and Customer Service Manager.
• Assists the Operations Manager with route maintenance and sequencing activities to ensure route optimization.

QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

• Two years of related administrative experience.
• Principles and practices of job site safety, potential job hazards, and state and local regulations.
• Basic computer programs.
• High school diploma or GED required.
• Bachelor's degree preferred.
• Valid driver's license.

Skill and/or Ability to:

• Promotes the WASTE ZERO philosophy by making the best and highest use of all resources as well as finding ways to use waste products in ways that benefit the environment.
• Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans.
• Defines issues and focus on achieving workable solutions; generates innovative ideas to develop or improve existing systems.
• Demonstrates ability to use computers and technology capabilities.
• Demonstrates strong proficiency and knowledge in area(s) of expertise as well as company business and proficiency in strategic and financial processes.
• Communicates well both verbally and in writing; listens to and understands various viewpoints; shares relevant information timely; provides constructive feedback; maintains professionalism.
• Presents ideas effectively to individuals or groups and delivers presentations suited to the characteristics and needs of the audience.
• Effectively and productively engages with others and establishes trust, credibility, and confidence.
• Promotes collaboration and assists others with their initiatives and efforts.
• Motivates and empowers others to achieve objectives and to develop a culture where employees feel ownership in what they do.
• Attracts, develops and retains good people; allows opportunities for self and others to reach their full potential; builds and shares knowledge and expertise.
• Listens to and builds customer relationships; increases customer satisfaction and ensures commitments are met.

RECOLOGY OFFERS:

• An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
• The largest employee owned resource recovery company in the industry with terrific benefits to help you prosper.
• A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
• An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize.
• Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.

RECOLOGY BENEFITS MAY INCLUDE:

• Paid time off and paid holidays.
• Health and wellness benefits including medical, dental, and vision.
• Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
• Annual wellness incentives.
• Employee Assistance Program (EAP).
• Educational assistance.
• Commuting benefits.
• Employee referral program.

SUPPLEMENTAL INFORMATION

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.

Recology is an equal opportunity employer committed to supporting an inclusive and diverse work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.

Job Type: Full-time

Pay: $26.35 - $28.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• related administrative experience.: 4 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person