Project/Program Mgmt Specialist 3
Roles & Responsibilities
- Collaborate with internal and external stakeholders to define project scope and deliverables.
- Create detailed work plans and maintain up-to-date project schedules using MS Project or similar tools.
- Track progress against milestones and timelines, and monitor budget usage and burn rates.
- Ensure project plans are current and accurately reflect project status.
- Prepare and present management reports on project status and outcomes.
- Establish and adhere to project quality requirements in line with established methods and standards.
- Maintain all active project plans within project portfolio management software.
- Support our associates in adopting and using project management technologies.
- Ensure consistent execution and tracking of projects across the organization.
Experience Required
- Minimum of 2–3 years of project management experience .
- 1–2 years of customer-facing experience preferred.
- Prior experience working in a shared services or BPO organization is preferred.
- Demonstrated history of managing cross-functional teams and delivering successful projects.
Skills & Certifications
- Strong understanding of business operations and project dynamics.
- Proficient in using project scheduling tools (e.g., MS Project, Project Server, or similar PPM software).
- Agile mindset with adaptability to changing project requirements.
- Exceptional communication and collaboration skills for working with diverse teams.
- Ability to manage project timelines, budgets, and deliverables with precision.
- Analytical thinking and structured problem-solving capabilities.
Eligibilities & qualifications
- Bachelor’s degree in Business, Engineering, or a related analytical field.
- No project management certification required.
- Must be able to work remotely and independently.
- Mastery in communication and working with various stakeholder groups and skill sets.
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