Customer Service Representative

Customer Service Representative
Reports To: Order Management Manager
Location: On-site in Montebello
Compensation: The hourly rate for this role starts at $28.00 per hour and will vary depending on experience.

About PATH
PATH is on a mission to create a more sustainable future by becoming the go-to bottled water brand that helps break the addiction to single-use plastic. As global consumer demand for sustainable and reusable packaging continues to grow, PATH is leading the way with innovative, purpose-driven solutions that make a real impact.

The Customer Service Representative is responsible for managing customer orders from receipt through delivery for major retail and distributor accounts. This role partners closely with Sales, Production, Warehouse, Inventory, and Traffic teams to ensure orders are processed accurately, shipped on time, and compliant with customer requirements. The ideal candidate thrives in a fast-paced environment, has strong attention to detail, and helps ensure a seamless customer experience from order placement through fulfillment.

• 401k with a 6% employer match

• Flexible Time Off policy

• 12 company holidays + year-end company shutdown

• Communications and wellness stipends

• Medical, dental, and vision insurance

• Long-term and short-term disability insurance

• Life insurance

Key Responsibilities

• Manage the end-to-end order process from receipt through delivery for retail and distributor accounts.

• Ensure orders are processed accurately and within required timelines through EDI and customer portals.

• Review vendor compliance requirements and ensure operational alignment with retail guidelines.

• Monitor open orders, inventory levels, and production schedules to maximize order fulfillment and prevent stockouts or delays.

• Partner daily with Sales, Production, Warehouse, and Logistics teams to resolve order issues and ensure on-time delivery.

• Allocate inventory based on availability, production schedules, and customer requirements, including shelf-life and compliance rules.

• Oversee shipment scheduling and ensure alignment between production readiness and freight pickup windows.

• Create and manage shipping documentation (e.g., pick tickets, BOLs, packing lists) and ensure timely order release to the warehouse.

• Track and resolve order discrepancies, shortages, and chargebacks in partnership with cross-functional teams.

• Maintain accurate order tracking in ERP/WMS systems and ensure visibility across the order lifecycle.

• Support onboarding of new retail accounts by reviewing compliance requirements and ensuring system readiness.

• Contribute to process improvements that enhance order accuracy, efficiency, and customer satisfaction.

Qualifications

• 3–5 years of experience in Order Management, Customer Service, Logistics, or Supply Chain (CPG or Food & Beverage preferred).

• Experience working with retail customers, distributor portals, and EDI systems.

• Strong understanding of order-to-cash processes and inventory management.

• Proficiency in Microsoft Excel and ERP/WMS systems.

• Strong attention to detail, organization, and problem-solving skills.

• Excellent communication skills and ability to collaborate across teams and with external partners.

• Ability to thrive in a fast-paced, deadline-driven environment.

Our Commitment

We are proud to be an Equal Opportunity/Affirmative Action Employer. PATH does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Applicants and employees are protected from discrimination under Federal law. For more information, please see EEO is the Law.

Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. While the range above is for the expectations as laid out in the job description, the final offer amount will depend on the factors listed above.