Customer Systems Engineer

Customer Systems Engineer Location San Jose, CA (North San Jose area) :

Our vision is to transform how the world uses information to enrich life for all .

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

As a Customer Systems Computer Engineer, you will be responsible for system-level failure analysis, characterization, and experimentation of customer systems and computers. You will run and configure diagnostic software, design experiments, analyze and interpreting data, crafting custom tools (Hardware and Software), communicating data to customers both inside and outside Micron.

Role and Responsibilities:

• May build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client.
• May provide software development and consultation to prospective users and/or product capability assessment and validation. Ensures that the product application/solution is functioning according to specifications. May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.
• Preparing detailed product specifications for the development and implementation of customer applications/solutions.

Debug Micron Product Qualification Failures

• Work with customers and memory enablers to attain design wins and qualifications of Micron memory products in their applications.
• Provide technical support to customers and the field sales force
• Support includes applications advice, product recommendations, and technical problem resolution
• Visit or contact memory enablers and production customers to detect their needs for new product features
• Work with factory marketing and applications engineering to resolve feasibility of specific new products or features
• Provide product training to the field sales force, distribution sales people, customers, and enablers
• Work with marketing and factory applications engineering to review and respond to product specifications by customers
• Work with the Sales team to coordinate, establish the account relationship and drive design activities

Design and Implement Micron Product Qualification Automation

• Build test scripts
• Build and modify hardware that controls test parameters (i.e. temperature or voltage)
• Interface customer diagnostics with pre-existing automation scheme
• Collaborate with external customer

Perform Failure Analysis (FA)

• Apply diagnostics to reproduce the original failure
• Identify failure mechanism
• Collaborate with Product Engineering and Return Material Authorization (RMA)
• Communicate findings with customer

Perform System Characterization

• Use software, logic analyzers, oscilloscopes and other tools to understand memory usage
• Develop software to interpret data
• Communicate results

Qualification and Education:

• Bachelor's Degree or higher in Electrical/Electronic Engineering or Computer Science
• Experience and the passion to work in a Computer Lab on hardware/software.
• High speed memory knowledge, transmission line analysis, simulation tools, software scripting, Oscilloscopes, Logic analyzers, HBM product knowledge is desirable.

The US base salary range that Micron Technology estimates it could pay for this full-time position is:

$131,000.00 - $285,000.00

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries of the position across all US locations. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additional compensation may include benefits, discretionary bonuses and equity.

As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits.

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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To learn more about Micron, please visit micron.com/careers

US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron's People Organization at [email protected] or 1-800-336-8918 (select option #3)

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.