Staff Backend Engineer

Location: San Francisco (100% In-Office)
Experience: 5+ years
Salary: $200K - $500k • Offers Equity

About Us

At Giga, we’re shaping the future of conversational AI, fully automating customer support to elite levels for enterprises with a lean team of engineers.

Our customers trust our agents to navigate complex, real-world conversations with clarity, accuracy and scalability. We've deployed AI agents that resolve over 1 million support tickets monthly for one of our early customers alone. Now working with the most recognizable names in food delivery and crypto, we are gaining significant traction as a frontrunner in this space against our biggest competitors.

With multi-year contracts secured across several industries and a large Series A round that recently closed with investors such as Y-Combinator and Nexus VP, we’re on track to power the next trillion voice interactions.

Why Join Us?

• Momentum: Be a part of a team that has seen validation from both customers and investors alike

• Ownership: Be a key contributor to cutting-edge ML projects transforming industries and influence the company’s technical direction

• Growth: Develop yourself alongside top-tier engineers and Founders
  

About the Role

We’re seeking a seasoned Staff Backend Engineer with hands-on experience in building processes & infrastructure. You should take pride in your work and write high-quality, scalable code. If you thrive in a fast-paced, high-ownership environment, we want to hear from you.

What You’ll Do:

• Ship and Own Products: Rapidly contribute to our products, eventually owning your own product or product lines.

• Design Scalable Solutions: Crafting systems that remain fast, reliable, and secure as we grow while owning key backend & infrastructure projects.

• Translate Vision into Launches: Partner with founders and cross-functional teams to turn big ideas into clear plans, drive sprints, and land high-impact releases.

• Technical Leadership: Drive technical decisions and architecture design, shaping the foundation of our solutions.

Who You Are / Must-Haves:

1. Exceptional Engineer

   • Backend: Strong experience in Python (Django experience is a plus)

   • Cloud: Proficient with AWS or Google Cloud

   • Scalability: Familiarity with Kubernetes and Docker is a plus

2. Entrepreneurial: Preference for candidates with experience at successful startups — former founders are especially valued

3. Seasoned: 8+ years of hands-on engineering experience with roles in leadership

4. Gritty: Capable of working long productive hours

5. Strong Background: Degree from a top-tier engineering program

Perks & Benefits

• Extremely competitive total compensation

• Equinox Membership

• Wellness allowance

• Full health, dental, and vision coverage

• On-demand snacks, meals, and coffee to keep you fueled

Interview Process

• Screening call w/ recruiting lead (20 min)

• Intro call w/ Founding Engineer (15 min)

• Live coding round w/ Founding Engineer (1 hr)

• In-office interview (full day)