IT Engineer 26-00213

Job Description

Job Description

Sutter Hill Ventures "SHV” is a leading Silicon Valley-based venture capital firm located in Palo Alto, CA with approximately 100 employees, focused on building and scaling category-defining technology companies. At SHV, IT exists to help a small, high-trust team do their best work. We support investors, operators, and staff who move quickly on decisions that matter, and we hold ourselves to the same standard. We are looking for an IT Engineer to take on a role that is hands-on and people-facing. A typical day may include helping a partner before an important meeting, troubleshooting a Mac or iPhone issue, fixing a Zoom Room or A/V setup, improving an onboarding workflow, coordinating with a vendor, documenting a system, or contributing to a larger security or SaaS project.The right person will combine strong technical depth with high EQ and a genuine interest in helping people work better. The person in this role will be a daily touchpoint for the firm and a steward of the systems people rely on. This is an in-office role based in Palo Alto, CA.

We'll Provide:

• Small-team environment with broad ownership rather than a narrow ticket queue

• Strong mentorship and direct partnership with the Head of IT

• Salary of $160,000-$220,000

• Healthcare benefits, PTO, and retirement benefits

• Culture that values craftsmanship, judgment, long-term thinking, and doing right by users

What You'll Do:

• Deliver white-glove, in-person IT support for employees, executives, partners, engineers, designers, and guests by resolving endpoint, SaaS, networking, and A/V issues with responsiveness and strong follow-through

• Own and troubleshoot IT systems and escalated requests from intake through resolution while keeping users informed and minimizing recurring issues

• Help design, implement, maintain, and secure the firm's IT infrastructure and SaaS environment, contributing to projects across security, endpoint management, onboarding, and office technology

• Improve IT operations by documenting systems, creating knowledge bases, automating repetitive tasks, and leaving processes and environments in better condition than you found them

• Build trusted relationships with users, vendors, and cross-functional teams by providing calm, service-oriented support, managing competing priorities, and adapting to changing needs

• Contribute beyond day-to-day support by leading projects, mentoring peers and partners, continuously learning new technologies, and helping raise the overall standard of IT operations

Skills You'll Need:

• 6+ years of experience in client-facing IT support, systems administration, networking, security, and endpoint management

• Strong technical expertise across macOS, Windows, iOS, SaaS platforms, networking concepts, and A/V systems, with experience in automation and scripting preferred

• Exceptional troubleshooting and critical thinking skills, with the ability to diagnose complex issues, identify root causes, and implement scalable, long-term solutions

• Excellent communication and interpersonal skills, with a high EQ and the ability to build trusted relationships and effectively support executives, technical teams, and diverse user groups.

• Service-oriented, low-ego, and highly organized, with the ability to manage competing priorities, remain calm under pressure, and follow through until issues are fully resolve

• Ability to work occasional after-hours support for urgent issues, executive needs, office events, security matters, or planned maintenance, but this is not intended to be a constant on-call role

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