IT Service Delivery Analyst II (Test)

Job Description

Job Description

Description

The IT Service Delivery Analyst II (AI&T) at Impulse provides advanced technical support and serves as an escalation point for systems supporting engineering, integration, and test operations. This role resolves complex issues across endpoints, infrastructure, and test environments while ensuring operational readiness and reliability of systems used in integration and test activities. Analyst II works closely with infrastructure and engineering teams and plays a key role in supporting live test operations and improving service delivery processes.

Responsibilities

• Provide advanced technical support across Windows, macOS, and Linux environments
• Troubleshoot endpoint, application, identity, and network connectivity issues including VLANs and switching
• Support enterprise identity, endpoint management, and core IT services
• Ensure system availability and performance during live test and integration operations
• Resolve issues affecting test execution, telemetry, data capture, and system connectivity
• Partner with engineering teams to troubleshoot infrastructure-related operational issues
• Serve as an escalation point for frontline support teams and major incident response efforts
• Conduct root cause analysis and coordinate resolutions across infrastructure and networking teams
• Lead deployments of workstations, network infrastructure, lab expansions, and structured cabling projects
• Drive operational improvements through automation, documentation, runbooks, and workflow optimization

Minimum Qualifications

• 4+ years of enterprise IT support or service delivery experience
• Strong troubleshooting across endpoint systems, identity services, and enterprise platforms
• Experience diagnosing network connectivity issues
• Experience working with IT service management platforms
• Ability to troubleshoot issues spanning multiple technology domains

Preferred Skills and Experience

• 6+ years of enterprise IT support or service delivery experience
• Experience supporting engineering, lab, or test environments
• Familiarity with Linux systems
• Exposure to test systems, telemetry, or integration environments
• Basic automation or scripting experience
• Experience in regulated or operational environments

Operational Expectations

• Onsite support within lab and operational environments
• Participation in live test support and critical operations
• After-hours support aligned with test schedules and incidents

Additional Information:

Compensation bands are determined by role, level, location, and alignment with market data. Individual level and base pay is determined on a case-by-case basis and may vary based on job-related skills, education, experience, technical capabilities and internal equity. In addition to base salary, for full-time hires, you may also be eligible for long-term incentives, in the form of stock options , and access to medical, vision & dental coverage as well as access to a 401(k) retirement plan .

Impulse Space’s spacecraft manufacturing business is subject to U.S. export regulations including the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR). This position requires applicants to be either U.S. Persons (i.e., U.S. citizen, U.S. national, lawful permanent U.S. resident (green card holder), an individual granted asylum in the U.S., or an individual admitted in U.S. refugee status) or persons eligible to obtain an export license from the U.S. Departments of State, Commerce, or other applicable U.S. government agencies. Learn more about the ITAR here.

Impulse Space is an Equal Opportunity Employer; employment with Impulse Space is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.