Sr. Business Systems Analyst - CDP & MAP

Overview

Esri’s users are at the heart of everything we do! It is crucial to manage our relationships with them and our data effectively. Join Esri’s corporate marketing team as a Sr. Business Systems Analyst where you will focus on supporting the customer data platform (CDP) and marketing automation platform (MAP). Ensure business needs are met, end-users are effectively trained, and updates to our processes and the technology platforms are implemented as needed.

Responsibilities

• Gather business requirements for the CDP and MAP by conducting interviews, analyzing documents, administering surveys, studying business processes, creating use cases, performing business analysis, and analyzing tasks and workflows
• Assess research findings, identify, and resolve any conflicts, break down high-level information into specific details, extract key insights from detailed information, and differentiate between desires and genuine needs
• Collaborate with both business and technical teams to prioritize technology requirements, create process models for the current and desired states, evaluate potential solutions, recommend short-term and long-term solutions, and design business processes and end user training
• Generate and update analysis artifacts and deliverables as necessary, including gap analysis, business requirements, functional requirements, use cases, business rules, business process models, test cases, and user stories
• Effectively and autonomously participate in multiple, concurrent initiatives
• Collaborate on quality assurance, integration, and acceptance testing

Requirements

• 5+ years of professional experience as a business systems analyst supporting mission-critical business applications
• Experience working as part of a scrum team in an agile environment as a business systems analyst, product owner, or similar role
• Possess strong analytical skills with a process-driven approach and a background in utilizing various methods for requirement discovery
• Strong facilitation skills to elicit requirements from staff members at all levels across the organization
• Demonstrated ability driving consensus among multiple stakeholders
• Excellent communication skills, both verbal and written to effectively collaborate with clients, team members, and management
• Proficient in analyzing and documenting complex business processes, as well as writing and executing test plans
• Bachelor’s degree in Business, Information Systems, Computer Engineering or a related STEM field
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.

Recommended Qualifications

• Experience with Adobe RTCDP and/or Salesforce Data Cloud
• Master’s degree in Business, Information Systems, Computer Engineering or a related field

#LI-KM2

Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is

$81,120-$141,440 USD

About Esri

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here .

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.

Requisition ID: 2026-3644

Available in

Redlands, CA

Job Category

Marketing

Role Type

Individual Contributor

Experience Level

Mid Level