IT Tech Specialist

Job Title: IT Tech Specialist

Location: Los Angeles, CA (Onsite)
Schedule: Monday-Friday, 9 AM-5 PM PST
Type: Full-time, Onsite
Hours per Week: 40
Start & End Dates: Tentative

Summary

We are seeking an onsite Bilingual IT Tech Specialist to support both office employees and retail store teams. This role requires hands-on technical support across hardware, software, networking, SAP, and point-of-sale (POS) systems. The ideal candidate is customer-focused, resourceful, and capable of troubleshooting in a fast-paced, mixed office/retail environment.

Responsibilities

Technical Support

• Provide day-to-day IT support for office and retail staff.

• Troubleshoot desktops, laptops, printers, mobile devices, and POS terminals.

• Set up and configure new equipment (PCs, monitors, scanners, registers, etc.).

• Install software, perform OS updates, and apply security patches.

Systems & Applications

• Support SAP-related issues (access, printing, basic error resolution).

• Troubleshoot POS hardware including printers, scanners, and payment terminals.

Networking

• Ensure stable wired and wireless network connectivity.

• Assist with basic network troubleshooting and escalation as needed.

IT Operations

• Maintain IT asset inventory and accurate documentation.

• Support onboarding and offboarding (hardware setup, accounts, access).

• Manage and respond to helpdesk tickets, escalating when necessary.

• Coordinate with vendors for equipment repairs or service.

Requirements

Minimum Qualifications

• Bilingual in Korean and English .

• 2+ years of IT support experience, preferably in mixed office/retail settings.

• Experience with Windows OS, macOS, Apple iOS, Microsoft 365, and basic networking.

• Familiarity with remote support tools, imaging software, and ticketing systems.

• Ability to lift/move IT equipment (up to 50 lbs).

• Strong communication, customer service orientation, and problem-solving abilities.

• Available for onsite support at both office and retail locations.

Preferred Qualifications

• BS/BA in Computer Science or related field.

• Experience with SAP and POS troubleshooting (preferred but not required ).

• CompTIA A+, Network+, or equivalent certifications.

Skills

• SAP Support

• Windows OS & macOS

• Apple iOS

• Microsoft 365

• Ticketing Systems

• Basic Networking

• Hardware Troubleshooting

Work Details

Job Title: IT Tech Specialist
Work Type: Onsite
Work Location: Los Angeles, CA
Timezone: PST - Pacific Time