Product Manager, Internal Tools

SKIMS is a solutions-oriented brand creating the future of underwear, shapewear, and loungewear. We are disrupting the industry with our game-changing product and culturally driven creative and are looking for a Product Manager of Internal Tools to join us in building the next generation of intimates.

Responsibilities

· Serve as the primary Product Owner for internal tools that support business operations for Customer Support, Retail, and others as projects arise

· Develop and manage a roadmap for internal-facing tools that enhance workflows, increase transparency, and reduce manual overhead.

· Drive product development for Customer Support tooling, ensuring consistent access controls, monitoring, and standardized workflows across teams.

· Build and iterate on Retail-facing internal tools that provide visibility into real-time and historical inventory movements between warehouses and stores.

· Define and maintain integration logic to support internal tools from source systems, including ERP, Warehouse Management Systems, 3rd Party APIs, POS Systems, and Ecommerce Platforms.

· Collaborate closely with engineering teams to scope projects, triage issues, and manage delivery through Agile development practices.

· Own ticket intake and triage process for internal tool requests; prioritize backlog items and partner with stakeholders to clarify requirements.

· Support user acceptance testing (UAT) and quality assurance processes to validate features prior to production release.

· Lead pilot programs for new tool rollouts; consolidate stakeholder feedback and iterate on features to ensure adoption and effectiveness.

· Draft clear and comprehensive product specifications and user stories.

· Create and maintain documentation for internal tools, workflows, and training guides.

· Provide clear updates on project status, and feature rollout schedules.

· Drive operational excellence by identifying opportunities to streamline business processes and reduce friction through automation.

Desired Relative Experience

· Strong understanding of internal systems and tools used by Customer Support, Operations, Retail, and other teams.

· Prior experience working with ERP systems (NetSuite preferred), Ecommerce platforms (Shopify preferred), and point-of-sale (POS) systems.

· Familiarity with business process design, data flows, and cross-functional collaboration across tech and business teams.

· Experience working with internal ticketing systems, sprint management tools (e.g., Jira, Linear), and support workflows.

· Comfortable leading UAT efforts and capturing qualitative feedback to inform future development.

· Exposure to integration platforms (e.g., Celigo, Boomi, Mulesoft) and lightweight reporting or alerting frameworks.

· Basic working knowledge of APIs, data structures, and process monitoring tools.

Requirements

· Bachelor's Degree or equivalent experience in Business, Product, Engineering, or a related field.

·5-7 years of product management experience, preferably focused on internal tools or operational systems.

· Demonstrated ability to translate business needs into clear product requirements and deliver high-quality tools that scale with the business.

· Exceptional organizational skills and attention to detail.

· Strong communication skills, with the ability to work cross-functionally across technical and non-technical teams.

· Comfortable working in a fast-paced, evolving environment with multiple stakeholders and competing priorities.

$155,000 - $175,000 a year

Benefits and Culture

·100% Company Paid Healthcare (medical, dental, vision)

· Kind Body Fertility Benefits

·401(k) savings plan with up to 4% match

· Unlimited PTO

· Full Access to LinkedIn learning

· Employee Discounts

Perks (HQ Location)

· Free weekly catered lunch at HQ – M/W/Th

· Dog-Friendly office

· Free Swag Giveaways

· Annual Holiday Party

· Annual Summer Party

· Invitations to pop-ups and other company events

· Complimentary daily office snacks and beverages

SKIMS is committed to continuously creating an inclusive environment for all employees and candidates, reflective of the rich diversity of the communities we serve. Equitable workplaces foster innovation and excellence, and in our commitment to culture of belonging qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.