Front Office Night Manager On Duty Hotel del Coronado, A Curio Collection by Hilton

EOE/AA/Disabled/Veterans

Th e iconic Hotel del Coronadois looking for a Front Office Overnight Manager on Duty to join the front desk team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion the resort is more stunning than ever.

Located on Coronado Island just minutes from Downtown San Diego this 28-acre property was built in 1888 and has over 750 rooms cottages and villas with 65000 square feet of banquet space and 10 food and beverage outlets. This includes 4 restaurants 2 bars a food truck marketplace ice cream shop and in-room dining.

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Classification: Full-Time

Shift: Various must be available to overnights weekdays weekends and holidays.

Pay Rate: The annual salary range for this role is $ and is based on applicable and specialized experience and location.

What will I be doing

As the Night Manager on Duty you would be responsible overseeing hotel operations in the absence of theDirector of Front Officein the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Will work the PM Over Night shift
• Oversee all hotel operations to include but not limited to guest service and registration (check-in/check-out) staffing room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability systems use and management department management and policy and procedure implementation and enforcement
• Meet and greet guests and respond to guest inquiries requests and issues in a timely friendly and efficient manner and resolve guest concerns
• Handle all VIPs from check in during stay and check out
• Communicate with Events managers and group account specialists to ensure the needs of incoming groups as well as those of affiliated VIP guests are met and attended to
• Patrol the hotel and the property to observe service and quality levels and safety and security status to address any issues or concerns
• Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly
• Other tasks as assigned

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

Access to pay when you need it through DailyPay

Mental health resources including Employee Assistance Program

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program: 100 nights of discounted travel

Parental leave to support new parents

Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*

401K plan and company match to help save for your retirement

Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment.

Required Experience:

Manager