Supervisor, Front Desk (San Francisco)

The Front Desk Supervisor isa key team member who supports the directors in fostering a culture of transformative experiences for both our guests and our team members.They arepassionate about mentoring both guests and team members,takepride in thefacility andstrivetoprovideonly the best customer experiences. It is necessary to have a deep understanding of how to create wow moments for our guests,setupour team members for success and ensure efficient workflows in the gym.A Supervisor is the 'point person' for overseeing the front desk during peak hours and ensuring that the service delivered is consistent with our mission and core values.Passion, partnership, integrity, inclusion, and innovation drive our culture, and oursupervisorsembody thesevalues as a member of our community and enable our guests to have transformative, purpose-driven moments!

JOB RESPONSIBILITIES

• Support the business goals of the gym in alignment with our vision and core valuesthroughunderstandingand makingempowered decisions.
• Day to day supervision and mentoring ofteam membersin addition toeffectivelycommunicating changes in policy, upcoming events,or other topics,to lead change effectively and gain support and buy-infrom the team.
• Role-model and support the front desk team in driving progress to targets shared by directors, including promotion targets, membership goals, and other targets.
• Demonstratehumility and a willingness to seek input and listen to constructive feedback while recognizing and appreciating contributions from all.
• Facilitatethe delivery of excellent front line customer service and serving as a role model toallteam members.
• Provide periodic training to team members regarding various front desk operations.
• Managing retail, instruction, and/or operations-related projects and tasks in coordination with the director team, which may include, but is not limited to:

• Retail support tasks, including receiving, inventory, merchandising, shop maintenance
• Navigating unforeseen staffing changes
• Organizing events
• Engaging community partners

• Hold accountability for actions such as safety and risk management procedures are being upheld by guests and team members alike.
• Promoteanenvironment that is inclusive and celebrates diversity, includingresponding or intervening if community or team members raise any concerns or you witness an incident.
• Bringfeedback, insight, experiences, and what you are noticing fromthe team member and guest experienceto theGymDirector team

JOB REQUIREMENTS

• Have a passion for climbing, yoga, or fitness, an interest in engaging with our community, and show a growth mindset through a willingness to learn and a sense of curiosity.
• Demonstrate an openness to learn from others and collaborate to achieve common goals.
• Have a relentlessly positive and upbeat attitude to inspire others to live life intentionally and strive for personal bests.
• Demonstratesknowledge and skillset to be in a supervisory positiontoaid and support other team members.
• Promotesa commitment toexcellence in customer service,safety, organizational, andmentorshipskills.
• Demonstratescourage to do the right thing and face challengesto manage positive customer relationships and interactions; asks for help when needed.
• Solid computer skills (web-based applications, Word, Excel, POS applications).
• Showsproblem solving skills and ability to think creativelyto contribute thoughts and ideas.
• Available to work evenings andweekends.

ADDITIONAL INFORMATION

• This is a full-timeposition.
• Starting pay at $25/hour to $26/hour, flexibility available based on experience.
• Benefits include free membership, in-gym discounts, guest visits, potential 401(k) eligibility, paid time off, health benefits.
• Candidates who apply should be in excellent standing with their current director/management team.
• New hires will complete a screening process.
• Scheduled shift times may vary from week to week or month to month.

Movement is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.