QA Support Representative

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Job Snapshot

• Employee Type: Full-Time
• Location: Los Angeles, California, US
• Job Type: Health Care Admin - Clerical Customer Service
• Experience: Not Specified
• Date Posted: 29/1/2024

POSITION SUMMARY:

The QA Support Representative is responsible for promptly retrieving demographic and medical record information for billing, auditing, or charge capture purposes. The QA Support Representative is responsible for following the Policies and Procedures of the Chart Capture Department and TeamHealth.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• The QA Support Representative retrieves face sheets or medical records through Remote (EMR Access), Fax, Email, or Download.
• The QA Support Representative is responsible for reviewing the completeness of face sheets (demographics) or medical records to ensure the documents meet the request submitted for pursuit.
• Responsible for timely processing of all received documents within 24-48 hours of receipt.
• This role is expected to follow up on pending medical records or face sheet requests, depending on the task/ area assigned.
• Follow-up calls or email communications must be placed when requested documents are incomplete or not received timely.
• Must document accurately and timely all pursuit attempts.
• Responsible for reporting trends and errors encountered when completing daily tasks.
• Responsible for maintaining all access granted to systems and tools required to complete job functions.
• Must ensure compliance with state and federal laws and regulations, including HIPAA.
• Will assume tasks, duties, and responsibilities as assigned by the Management Team.
• Develop and maintain a positive working relationship with the facility and operational contacts.
• Must meet all production and quality standards.

Job Requirements

Skills:

• Good oral and written communication skills
• Ability to develop and maintain positive working relationships.
• Ability to work with speed and accuracy.
• Detail orientated.

EXPERIENCE/ KNOWLEDGE:

• High School Diploma is required.
• At least one to two years of experience in a medical field that requires an understanding of patient registration and/ or medical records.
• Some college coursework in Business Administration or Computer Science would be a plus.

SUPERVISORY RESPONSIBILITIES:

• None